Upgrade to Pro Plan didn't go through (2 days ago)

But I did check my CC statement and the charge shows up there.
I tried to create a support inquiry and got an email, but can't log into it to see any updates:
(https://billing.support.cloudflare.com/support/case/_REMOVED_)
I seem stuck
thx!

Chaika•9/27/24, 1:55 AM

but can't log into it to see any updates:

Do you get the Salesforce account not found error page? If so, did you make a ticket about no access?

Chaika•9/27/24, 1:55 AM

You'll get emails anyway when there's a reply and can always reply in emails

jmacOP•9/27/24, 2:33 AM

thanks @Chaika, I saw "no reply" in the email so assumed I couldn't reply...but it in fact let me reply to the email.
Fingers crossed
thanks!!!

Chaika•9/27/24, 2:33 AM

you can reply to replies, probably not to the initial creation or other ones