Hello, the axis on my unit do not appear to be reading. VP force sees that the USB in connected but

Hello, the axis on my unit do not appear to be reading. VP force sees that the USB in connected but no axis. Same goes with the webpage that pops up when you plug in the base. Does read any axis movement.
For background, I’m plugged directly into a known working USB on my computer.

Additionally, the female barrel power port on my unit has come untethered to the base. Not a very great design.
Any help appreciated.
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