Can’t login

I got a new phone and new number and I can’t 2 step verify my account is there anyway to fix this I’ve had the account since S1 I don’t want to lose it

Solution

Hello, @Agonyy! Did you save your backup verification codes somewhere or enabled the email verification through your Account settings? If you have saved the backup verification codes, you can use a backup verification code to log into your account.

If you do not have access to your backup verification codes, you did not enable email verification, and are completely locked of your account, please reach out to the in-game customer service for further assistance.

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Solution

Quendi•11/9/24, 9:14 PM

AgonyyOP•11/9/24, 9:17 PM

Where do I put in the backup verification code

AgonyyOP•11/9/24, 9:17 PM

AgonyyOP•11/9/24, 9:18 PM

I see this but they have to Text the old number and I don’t have that number

Quendi•11/9/24, 9:18 PM

At this page shown in your screenshot, @Agonyy. You can enter a backup verification code instead if you saved your backup verification codes before and have access to them.

AgonyyOP•11/9/24, 9:21 PM

Ya I got no idea what the back up is ig

Quendi•11/9/24, 9:21 PM

Then you'll need to contact the in-game customer service for further assistance.

AgonyyOP•11/9/24, 9:21 PM

I tried the in game support but they only have options for 6 months and I haven’t logged on there since last year

AgonyyOP•11/9/24, 9:22 PM

Oh well I guess the account is gone lol anyways thanks for trying to help

Quendi•11/9/24, 9:25 PM

It is your own responsibility to secure your login credentials. When you enabled secondary verification, the game offers two extra options to log into your account. You can save backup verification codes and enable email verification. If you did not, you unfortunately cannot log into your account without having access to your old phone number. You can still try to contact the in-game customer service for further assistance.

AgonyyOP•11/9/24, 9:27 PM

I feel like I did do the email verification I can log on to the account through the email but then it asks me to verify it again

Quendi•11/9/24, 9:30 PM

Did you try to change the verification method?

AgonyyOP•11/9/24, 9:31 PM

Ya I think it only says sms so ig I didn’t lol

AAgonyy I feel like I did do the email verification I can log on to the account through ...

Quendi•11/9/24, 9:31 PM

Linking email to your PUBG MOBILE account is different. When you enabled secondary verification, you can enable email verification through your Account settings:

AndroidEmulatorEn_Screenshot_2024.11.10_-_02.30.02.97.png

AgonyyOP•11/9/24, 9:31 PM

Oh well ig I leaned my lesson

AgonyyOP•11/9/24, 9:32 PM

AgonyyOP•11/9/24, 9:33 PM

I only got this so I’m screwed it’s whatever hopefully they can do something through the game thanks for the help

Quendi•11/9/24, 9:34 PM

Anytime. You may still try to contact the in-game customer service for further assistance or try to submit an account recovery request through in-game. We unfortunately may not be able to help you with your issue any further through the community.

Can’t login

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