Cloudflare Developers•14mo ago

I wish I can understand what your telling me bro

TTacksation I wish I can understand what your telling me bro

TacksationOP•11/13/24, 9:38 PM

how can I fix it

Ramstik•11/13/24, 9:38 PM

what browser are you using?

RRamstik what browser are you using?

TacksationOP•11/13/24, 9:39 PM

chrome

RRamstik what browser are you using?

TacksationOP•11/13/24, 9:39 PM

I use vpn as well

TacksationOP•11/13/24, 9:39 PM

but never had an issue

Ramstik•11/13/24, 9:39 PM

the vpn might be blocking it too, try it without that.

Ramstik•11/13/24, 9:39 PM

go to the three-dot menu in the top right, then go to Extensions. Screenshot the list of extensions for me?

TacksationOP•11/13/24, 9:39 PM

I have to use vpn to get on site

TacksationOP•11/13/24, 9:40 PM

can I add you?

TacksationOP•11/13/24, 9:40 PM

@Ramstik

Ramstik•11/13/24, 9:41 PM

I don't mind discussing it here, unless there's some sensitive data you don't want to share publicly

TacksationOP•11/13/24, 9:42 PM

@Ramstik

TacksationOP•11/13/24, 9:44 PM

so this issue started to happen yesterday, after I had purchased Norton Anti virus because my pc started to have pop ups saying that my pc is at risk. @Ramstik

TacksationOP•11/13/24, 9:44 PM

Once I got the anti virus I started to get this prompt

TacksationOP•11/13/24, 9:44 PM

@Ramstik

Walshy•11/13/24, 10:15 PM

Please stop pinging

Walshy•11/13/24, 10:15 PM

But sounds like Norton may be incorrectly blocking the challenges

TacksationOP•11/13/24, 10:40 PM

my apologies

TacksationOP•11/13/24, 11:03 PM

any idea how to resolve the issue

TTacksation any idea how to resolve the issue

Isaac McFadyen•11/13/24, 11:27 PM

It sounds like either:

You have a virus on your computer that is causing this. Nothing you can really do except finding and deleting the virus, which can be tricky if it's already replaced core system files.
The antivirus itself is causing this, or you installed a fake antivirus that targets users by claiming that they have a virus in order to install itself. Either way uninstalling the antivirus might work.
Metamask is causing this, in which case disabling it will fix it.

TacksationOP•11/13/24, 11:49 PM

I got the anti virus directly from the norton website

TTacksation I got the anti virus directly from the norton website

Isaac McFadyen•11/14/24, 12:19 AM

In which case it's definitely legit but the other points still apply - try disabling Norton and/or Metamask.

TacksationOP•11/14/24, 1:02 AM

I actually managed to fix the problem. You were right the antivirus was blocking cloudflare.

sleepyD903•11/14/24, 8:59 AM

I hope everyones doing great

spdermn•11/14/24, 10:44 AM

https://www.cloudflarestatus.com/incidents/npby83g1k02t

Looks like they finally got a hold of my reported problem from Nov 2.
Now do you think I received a response on my ticket? :dogekek:

David Ward•11/14/24, 11:19 AM

Hi all; I have a team of visual content producers who are looking at Cloudflare for hosting. I want to support this, it's an elegant solution. They currently use Google Drive.

I wanted to find out; are there any ways to create folders or sorting in Cloudflare (doesn't need to be similar to Drive, but some sorting feature)? And what is an effective means of version control? For example, if I update a video in a small way, can I upload it to the same entry in Cloudflare to retain the analytics on the video and/or to avoid deleting and reuploading manually.

I'm new here, and a new team lead; we have an Enterprise account, and I figured this would be the best space to converse with experts on this topic. Thank you for your time.

David Ward•11/14/24, 11:20 AM

PS; I know a naming convention, i.e "[GIF] video name - EN - V1.2" could help sorting, but it's process intensive.
Appreciated.

AAbhishek Tripathi Hi, What is the min plan for 'Dedicated egress IPs' https://developers.cloudf...

Chaika•11/14/24, 1:52 PM

Only available as an add-on to Zero Trust Enterprise plans.

Enterprise custom plans only

Chaika•11/14/24, 2:01 PM

Right

AAbhishek Tripathi What is the process for being the enterprise customer look like? What does the ...

Chaika•11/14/24, 2:39 PM

You contact sales and negotiate what you want, it's an annual contract

What does the pricing look like for enterprise customer look like? Is i

Few thousand month/min is the number thrown out, depending on exactly what features you want, actual ent pricing isn't allowed to be disclosed per the contract

pablonu_•11/14/24, 5:44 PM

Hi! I've lost control on my cloudflare account. Any suggestions? I can't log in, can't recover password, nothing

pablonu_•11/14/24, 5:46 PM

@Vero Can you help me please? I'm about to get fired

Ppablonu_@Vero Can you help me please? I'm about to get fired

Idle•11/14/24, 5:46 PM

?pings

Flare•11/14/24, 5:46 PM

Please do not ping community members for non-moderation reasons. Doing so will not solve your issue faster and will make people less likely to want to help you.

Walshy•11/14/24, 5:47 PM

i hate the way tag deletes are handled :LuL:

Walshy•11/14/24, 5:47 PM

?account-recovery

Flare•11/14/24, 5:47 PM

These links may help, but they only work when logged out. You can always use an Incognito Window or a Private Window to ensure you're logged out.

If you know the email: https://dash.cloudflare.com/forgot-password
If you know the email and have 2FA or email delivery issues: https://dash.cloudflare.com/login-help
If you don’t know the email: https://dash.cloudflare.com/forgot-email

WWalshy ?account-recovery

pablonu_•11/14/24, 5:47 PM

kkind of I think

pablonu_•11/14/24, 5:47 PM

My log in credentials don't work any more, I tried recovering password, but I don't get any email from Cloudflare

pablonu_•11/14/24, 5:48 PM

Tried to recover email, as if I didn't know it, typing my domain, but I haven't received any email either

Peps•11/14/24, 6:12 PM

yeah they recently added the option to move registered domains between Cloudflare accounts
https://developers.cloudflare.com/registrar/account-options/inter-account-transfer/

Cloudflare Docs

Move a Cloudflare Registrar domain registration between accounts | ...

Cloudflare supports the move (transfer) of domain registrations between Cloudflare accounts when the source and target account both confirm the move. The move will result in the loss of all configurations and settings for the domain in the source account.

Ppablonu_Tried to recover email, as if I didn't know it, typing my domain, but I haven't ...

Dubz•11/14/24, 6:29 PM

This isn't the place to request support for account issues like this. Cut a ticket to support, provide any information you can think of (email, billing info, etc.) and let them do their job.

I'm about to get fired

While this might be true, there is no way for anyone here to know this isn't a ruse in an attempt to hijack someone else's account. Social Engineering is a thing too. Hence why you need to go through official/proper channels for assistance, not take to social media. They'll be able to pull up information and assist however they're allowed.

I wish I can understand what your telling me bro

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