I got this reply from customer service -Hello, esteemed customer.
This is PUBG Mobile Support P1911, always here to assist you.
First of all, we sincerely apologize for the delay in responding to your valuable inquiry.
You have inquired about the issue where some of the Top 500 rewards for the C7S20 season's Ultimate Royale have not been received.
We have forwarded your inquiry to the relevant department, and a detailed investigation is currently underway.
We sincerely apologize for the inconvenience caused as the investigation is taking some time to complete.
Once the issue regarding the missing rewards has been verified, we will provide you with a follow-up response containing the results of the investigation. We kindly ask for your understanding in this matter.
We deeply apologize for not being able to assist you promptly despite the time you have taken to contact us.
Thank you.
