Android app crashes when playing videos
Hello. I'm not really sure if this is the correct place for this, but for the last few months I haven't been able to get video playback working in the Immich Android app. For months on every video I've tested, it loads for a few seconds and then goes to a light gray screen. As of the most recent app update, attempting to open any video crashes the app.
When using Immich on my phone's browser and my PC browser, all videos play without issue.
I've re-encoded all videos numerous times. I've also set it to do transcodes for all videos to h264, no matter what. Still to no avail. I don't really know what to do at this point because otherwise the app is great.
Also for reference I'm reverse proxying Immich over https with Caddy's internal tls.
Thanks!
4 Replies
:wave: Hey @Snydley10,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
2. :blue_square: read applicable release notes.
3. :blue_square: reviewed the FAQs for known issues.
4. :blue_square: reviewed Github for known issues.
5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: uploaded the relevant information (see below).
7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.Are you using a self signed SSL cert?
Seems like yes based on “internal TLS”
Sigh
I just found that in the FAQs that it linked. I've looked at those before but must have missed that.
I have it setup now with a CA-signed cert. Then some videos worked but others crashed the app still. So I re-encoded all videos again and now they are all working great! Sorry for the wasted post lol. I appreciate the help tho.
Just curious, why don't videos playback correctly with self-signed certs?
Some flutter thing, idk
Unlikely to be fixed any time soon I think