NeonN
Neon13mo ago
6 replies
spotty-amber

How do I open a support ticket if I'm a Vercel's customer?

Hi, I'm a Vercel's customer. I'm currently having a serious problem with postgres cold start on production environment which affects payment processing. I've contacted Vercel's support and they said "Since the underlying infrastructure is managed by Neon team, we recommend reaching out to Neon Support for specific troubleshooting and scaling tips for your Postgres database" I'm not a direct Neon's customer. How do I open a ticket?
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