How do I open a support ticket if I'm a Vercel's customer?
Hi, I'm a Vercel's customer. I'm currently having a serious problem with postgres cold start on production environment which affects payment processing. I've contacted Vercel's support and they said "Since the underlying infrastructure is managed by Neon team, we recommend reaching out to Neon Support for specific troubleshooting and scaling tips for your Postgres database" I'm not a direct Neon's customer. How do I open a ticket?
5 Replies
exotic-emerald•11mo ago
Hey! Sorry to hear that you're running into issues. You should be able to create a support ticket from the Neon console https://console.neon.tech/app/projects?modal=support
vicious-goldOP•11mo ago
Thanks for your response. As I said I'm not Neon customer. I can't create a ticket without upgrading plan.
exotic-emerald•11mo ago
You're currently using the Neon native integration on Vercel and you're on a paid plan, correct?
If yes, then you can email support@neon.tech and our support engineers can take a closer look. (I'd include information about which project is currently affected)
vicious-goldOP•11mo ago
Yes I'm on Vercel paid plan. Thank you for the information!
exotic-emerald•11mo ago
Hey! @Anh Nguyen Do you mind sharing your organization ID? You can find it under settings from the sidebar