Submit support ticket as a free user?
Hi it seems like I accidently activated the pro plan? Just received an email with an invoice and was confused.
I immidiatly checked why, so I downgraded to the free plan. I did not use the pro plan at all. Is there a way to contact the team regarding the invoice.
I don't want to pay for something which I did not use. (I know it was probably my mistake, though I am not sure why I activated the pro plan).
Kind regards.
3 Replies
wise-white•2y ago
You can use the support link in the console. Does it work for you?
https://console.neon.tech/app/projects?modal=support
Sorry about the trouble, and don't worry. The team will figure it out with you 🙂
mute-goldOP•2y ago
@ShinyPokemon Hi thanks for the advice, but I just get this screen, can't do much:
And clickong on "Go to Community" leads me to discord 😄
wise-white•2y ago
@utdev email support@neon.tech