Hello, my account has been stolen and I want to recover it. It is urgent
Peace be upon you. My account was stolen a long time ago, and I tried to recover my account more than once, but I was unable, because the thief was trying to prevent me from recovering the account. He was able to steal it successfully, and I have not been able to recover it until now, and a long period of time has passed, from one month to 7 months, until now. I can return it, and I had all the required evidence confirming that I am the real account holder. However, you did not help me recover the account, and now I am begging you to Help me recover it from the thief, and I hope you understand the matter and help me with all my hope from you, and I have the evidence that I had when the account was with me, the dates of shipping some of the tokens to the account, the old name of the account before it was stolen, and so on.
Solution
Please contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
Please note that your ticket will be declined if you are unable to accurately provide all the information that the in-game customer service have requested from you, or that it does not match with what they have. You will have to cross-check again, or else they will not be able to assist you any further.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
Please note that your ticket will be declined if you are unable to accurately provide all the information that the in-game customer service have requested from you, or that it does not match with what they have. You will have to cross-check again, or else they will not be able to assist you any further.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.
Reddit
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