Error opening public link on Safari-Mac/iOS
I created a public link. It works fine on Brave browser. But When I open in Safari, I get the error "Page not found :/
Importing a module script failed.". I turned on debug logging on Immich server and could not find any error log. Please help!
Server is running on docker container behind Traefik.
Client - Brave browser - android/Mac os - works fine.
Safari - iOS/Mac os - facing the error.
Sample: https://<public-domain>/share/TPhp61xP5t3jcSMaICB96SCzE91x2ZSI0pMNVlVnnglw-oh4t7B5ahpN9RJF68QzrQg
10 Replies
:wave: Hey @davidcruser,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.
Successfully submitted, a tag has been added to inform contributors. :white_check_mark:Please share details of deployment, and please test connecting by local IP, port 2283
This is most likely a traefik issue
the error page was from Immich as I could see the Immich-bg when I inspect html
That doesn't mean it's not a traefik issue
Unable to reproduce the error when using "http://<local-ip>:2283/share/TPhp61xP5t3jcSMaICB96SCzE91x2ZSI0pMNVlVnnglw-oh4t7B5ahpN9RJF68QzrQg"
you may be right. its a traefik issue
Check any blacklists, rate limiting, exploit blocking, etc
Works fine when I disable rate limiting.
What should be the above optimal values for Immich ?
Not sure, would be trial and error
Id recommend disabling entirely
ok. thanks much for ur help!
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