Immich•12mo ago

'Error loading image' starting recently and only effecting new parts of library

Hi all,

Been using Immich for a number of months now, after some unspecified recent update, I began having issues with photos not wanting to load once uploaded into Immich. In this case, my last few weeks of uploaded photos all show 'Error loading image'.

Here's an example of an error that gets thrown into console when click on one:

[Nest] 926  - 01/12/2025, 9:09:10 PM   ERROR [Api:GlobalExceptionFilter~y1s3t5gt] Unknown error: Error: ENOENT: no such file or directory, access '/photos/thumbs/269b10a7-26c2-4815-9b53-7e9ecf2fe541/34/ba/34ba76f1-3a61-4fc2-84fd-cad7fd817675-preview.jpeg'
Error: ENOENT: no such file or directory, access '/photos/thumbs/269b10a7-26c2-4815-9b53-7e9ecf2fe541/34/ba/34ba76f1-3a61-4fc2-84fd-cad7fd817675-preview.jpeg'
    at async access (node:internal/fs/promises:606:10)
    at async sendFile (/app/immich/server/dist/utils/file.js:54:9)
    at async AssetMediaController.viewAsset (/app/immich/server/dist/controllers/asset-media.controller.js:58:9)

[Nest] 926  - 01/12/2025, 9:09:10 PM   ERROR [Api:GlobalExceptionFilter~y1s3t5gt] Unknown error: Error: ENOENT: no such file or directory, access '/photos/thumbs/269b10a7-26c2-4815-9b53-7e9ecf2fe541/34/ba/34ba76f1-3a61-4fc2-84fd-cad7fd817675-preview.jpeg'
Error: ENOENT: no such file or directory, access '/photos/thumbs/269b10a7-26c2-4815-9b53-7e9ecf2fe541/34/ba/34ba76f1-3a61-4fc2-84fd-cad7fd817675-preview.jpeg'
    at async access (node:internal/fs/promises:606:10)
    at async sendFile (/app/immich/server/dist/utils/file.js:54:9)
    at async AssetMediaController.viewAsset (/app/immich/server/dist/controllers/asset-media.controller.js:58:9)

[Nest] 926  - 01/12/2025, 9:09:10 PM   ERROR [Api:GlobalExceptionFilter~y1s3t5gt] Unknown error: Error: ENOENT: no such file or directory, access '/photos/thumbs/269b10a7-26c2-4815-9b53-7e9ecf2fe541/34/ba/34ba76f1-3a61-4fc2-84fd-cad7fd817675-preview.jpeg'
Error: ENOENT: no such file or directory, access '/photos/thumbs/269b10a7-26c2-4815-9b53-7e9ecf2fe541/34/ba/34ba76f1-3a61-4fc2-84fd-cad7fd817675-preview.jpeg'
    at async access (node:internal/fs/promises:606:10)
    at async sendFile (/app/immich/server/dist/utils/file.js:54:9)
    at async AssetMediaController.viewAsset (/app/immich/server/dist/controllers/asset-media.controller.js:58:9)

[Nest] 926  - 01/12/2025, 9:09:10 PM   ERROR [Api:GlobalExceptionFilter~y1s3t5gt] Unknown error: Error: ENOENT: no such file or directory, access '/photos/thumbs/269b10a7-26c2-4815-9b53-7e9ecf2fe541/34/ba/34ba76f1-3a61-4fc2-84fd-cad7fd817675-preview.jpeg'
Error: ENOENT: no such file or directory, access '/photos/thumbs/269b10a7-26c2-4815-9b53-7e9ecf2fe541/34/ba/34ba76f1-3a61-4fc2-84fd-cad7fd817675-preview.jpeg'
    at async access (node:internal/fs/promises:606:10)
    at async sendFile (/app/immich/server/dist/utils/file.js:54:9)
    at async AssetMediaController.viewAsset (/app/immich/server/dist/controllers/asset-media.controller.js:58:9)

Entering into the Console mode of the Docker container shows that the file does seem to be accessible, but under ownership of

nobody

nobody

nobody

nobody with

-rw-rw-rw-

-rw-rw-rw-

-rw-rw-rw-

-rw-rw-rw- permissions:

root@2291ed0dd770:/# cd /photos/thumbs/269b10a7-26c2-4815-9b53-7e9ecf2fe541/34/ba
root@2291ed0dd770:/photos/thumbs/269b10a7-26c2-4815-9b53-7e9ecf2fe541/34/ba# ls
34ba3072-6356-4d7d-9120-47e470c53014-preview.jpeg  34ba3072-6356-4d7d-9120-47e470c53014-thumbnail.webp
root@2291ed0dd770:/photos/thumbs/269b10a7-26c2-4815-9b53-7e9ecf2fe541/34/ba# ls -l 34ba3072-6356-4d7d-9120-47e470c53014-preview.jpeg
-rw-rw-rw- 1 abc users 265677 Jan 12 16:27 34ba3072-6356-4d7d-9120-47e470c53014-preview.jpeg

root@2291ed0dd770:/# cd /photos/thumbs/269b10a7-26c2-4815-9b53-7e9ecf2fe541/34/ba
root@2291ed0dd770:/photos/thumbs/269b10a7-26c2-4815-9b53-7e9ecf2fe541/34/ba# ls
34ba3072-6356-4d7d-9120-47e470c53014-preview.jpeg  34ba3072-6356-4d7d-9120-47e470c53014-thumbnail.webp
root@2291ed0dd770:/photos/thumbs/269b10a7-26c2-4815-9b53-7e9ecf2fe541/34/ba# ls -l 34ba3072-6356-4d7d-9120-47e470c53014-preview.jpeg
-rw-rw-rw- 1 abc users 265677 Jan 12 16:27 34ba3072-6356-4d7d-9120-47e470c53014-preview.jpeg

root@2291ed0dd770:/# cd /photos/thumbs/269b10a7-26c2-4815-9b53-7e9ecf2fe541/34/ba
root@2291ed0dd770:/photos/thumbs/269b10a7-26c2-4815-9b53-7e9ecf2fe541/34/ba# ls
34ba3072-6356-4d7d-9120-47e470c53014-preview.jpeg  34ba3072-6356-4d7d-9120-47e470c53014-thumbnail.webp
root@2291ed0dd770:/photos/thumbs/269b10a7-26c2-4815-9b53-7e9ecf2fe541/34/ba# ls -l 34ba3072-6356-4d7d-9120-47e470c53014-preview.jpeg
-rw-rw-rw- 1 abc users 265677 Jan 12 16:27 34ba3072-6356-4d7d-9120-47e470c53014-preview.jpeg

root@2291ed0dd770:/# cd /photos/thumbs/269b10a7-26c2-4815-9b53-7e9ecf2fe541/34/ba
root@2291ed0dd770:/photos/thumbs/269b10a7-26c2-4815-9b53-7e9ecf2fe541/34/ba# ls
34ba3072-6356-4d7d-9120-47e470c53014-preview.jpeg  34ba3072-6356-4d7d-9120-47e470c53014-thumbnail.webp
root@2291ed0dd770:/photos/thumbs/269b10a7-26c2-4815-9b53-7e9ecf2fe541/34/ba# ls -l 34ba3072-6356-4d7d-9120-47e470c53014-preview.jpeg
-rw-rw-rw- 1 abc users 265677 Jan 12 16:27 34ba3072-6356-4d7d-9120-47e470c53014-preview.jpeg

I have tried re-running the thumbnail build job for the entire library, but it doesn't seem to make a difference.

I had googled around for my error and searched in this chat and found some errors pointing to a misconfiguration within the volumes. I've tried modifying those to be more in line with the docs but that didn't do the trick

Immich•1/13/25, 3:17 AM

:wave: Hey @Sam,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.

References

Container Logs:
```
docker compose logs
```
```
docker compose logs
```
docs
Container Status:
```
docker ps -a
```
```
docker ps -a
```
docs
Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA

Immich•1/13/25, 3:17 AM

Checklist

I have...

:ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
:ballot_box_with_check: read applicable release notes.
:ballot_box_with_check: reviewed the FAQs for known issues.
:ballot_box_with_check: reviewed Github for known issues.
:ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
:ballot_box_with_check: uploaded the relevant information (see below).
:ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

Your docker-compose.yml and .env files.
Logs from all the containers and their status (see above).
All the troubleshooting steps you've tried so far.
Any recent changes you've made to Immich or your system.
Details about your system (both software/OS and hardware).
Details about your storage (filesystems, type of disks, output of commands like
```
fdisk -l
```
```
fdisk -l
```
and
```
df -h
```
```
df -h
```
).
The version of the Immich server, mobile app, and other relevant pieces.
Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the

/close

/close

command, and re-open it later if needed.

GitHub

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Issues · immich-app/immich

High performance self-hosted photo and video management solution. - Issues · immich-app/immich

Tempest•1/13/25, 3:19 AM

Immich version?

sam_sam_sam_sam_samOP•1/13/25, 3:20 AM

v1.124.2

sam_sam_sam_sam_samOP•1/13/25, 3:21 AM

Unraid system, here's my Docker CLI that get's output upon reloading the container:
https://hastebin.skyra.pw/itebuqecev.dockerfile

Ran through Caddy

photos.xy.z {
    request_body {
        max_size 50000MB
    }
    reverse_proxy abc:9396
}

photos.xy.z {
    request_body {
        max_size 50000MB
    }
    reverse_proxy abc:9396
}

sam_sam_sam_sam_samOP•1/13/25, 3:24 AM

Previously I just had path mappings for:
/mnt/user/photos_immich/ : /photos/mnt/user/photos_immich/ : /photos
and
/mnt/user/photos_import/ : /import/mnt/user/photos_import/ : /import

which seemed to work. The recent addition of a bunch of trying things out based on what I've searched around.

sam_sam_sam_sam_samOP•1/13/25, 3:25 AM

Sept 1st is my last full day of photos loading, theres a few scattered until Sept 6th, then after that it's all errors.

sam_sam_sam_sam_samOP•1/13/25, 3:26 AM

Aug 30th had this release: https://github.com/immich-app/immich/discussions/12151

which I do remember having to fix OAuth, since I've got SSO through Authentik

Alex Tran•1/13/25, 3:37 AM

looks like your mount is not mounting correctly?

AAlex Tran looks like your mount is not mounting correctly?

sam_sam_sam_sam_samOP•1/13/25, 5:20 AM

Any thoughts on how to troubleshoot?

Alex Tran•1/13/25, 5:24 AM

Do you use external library feature?

Alex Tran•1/13/25, 5:24 AM

what happen if you select those missing thumbnail photo and run thumbnail generation job for them?

sam_sam_sam_sam_samOP•1/13/25, 5:52 AM

No external libraries

sam_sam_sam_sam_samOP•1/13/25, 5:54 AM

[Nest] 708  - 01/12/2025, 11:52:53 PM   ERROR [Microservices:JobService] Error: Input file is missing: /photos/upload/269b10a7-26c2-4815-9b53-7e9ecf2fe541/f1/ca/f1ca11fa-6b40-43de-84f4-5494f2fcd689.PNG
    at Sharp.toBuffer (/app/immich/server/node_modules/sharp/lib/output.js:163:17)
    at MediaRepository.decodeImage (/app/immich/server/dist/repositories/media.repository.js:57:68)
    at MediaService.generateImageThumbnails (/app/immich/server/dist/services/media.service.js:161:63)
    at process.processTicksAndRejections (node:internal/process/task_queues:95:5)
    at async MediaService.handleGenerateThumbnails (/app/immich/server/dist/services/media.service.js:111:25)
    at async JobService.onJobStart (/app/immich/server/dist/services/job.service.js:148:28)
    at async EventRepository.onEvent (/app/immich/server/dist/repositories/event.repository.js:134:13)
    at async Worker.processJob (/app/immich/server/node_modules/bullmq/dist/cjs/classes/worker.js:394:28)
    at async Worker.retryIfFailed (/app/immich/server/node_modules/bullmq/dist/cjs/classes/worker.js:581:24)
[Nest] 708  - 01/12/2025, 11:52:53 PM   ERROR [Microservices:JobService] Object:
{
  "id": "0239dbcb-2470-4df6-adca-1d280059bdc9"
}

[Nest] 708  - 01/12/2025, 11:52:53 PM   ERROR [Microservices:JobService] Error: Input file is missing: /photos/upload/269b10a7-26c2-4815-9b53-7e9ecf2fe541/f1/ca/f1ca11fa-6b40-43de-84f4-5494f2fcd689.PNG
    at Sharp.toBuffer (/app/immich/server/node_modules/sharp/lib/output.js:163:17)
    at MediaRepository.decodeImage (/app/immich/server/dist/repositories/media.repository.js:57:68)
    at MediaService.generateImageThumbnails (/app/immich/server/dist/services/media.service.js:161:63)
    at process.processTicksAndRejections (node:internal/process/task_queues:95:5)
    at async MediaService.handleGenerateThumbnails (/app/immich/server/dist/services/media.service.js:111:25)
    at async JobService.onJobStart (/app/immich/server/dist/services/job.service.js:148:28)
    at async EventRepository.onEvent (/app/immich/server/dist/repositories/event.repository.js:134:13)
    at async Worker.processJob (/app/immich/server/node_modules/bullmq/dist/cjs/classes/worker.js:394:28)
    at async Worker.retryIfFailed (/app/immich/server/node_modules/bullmq/dist/cjs/classes/worker.js:581:24)
[Nest] 708  - 01/12/2025, 11:52:53 PM   ERROR [Microservices:JobService] Object:
{
  "id": "0239dbcb-2470-4df6-adca-1d280059bdc9"
}

When attempting to manually refresh thumbnail

sam_sam_sam_sam_samOP•1/13/25, 5:54 AM

I went looking on the disk, this file actually does not exist ?

Alex Tran•1/13/25, 6:15 AM

Did you happen to remove files from upload location at some points?

Alex Tran•1/13/25, 6:16 AM

please post your docker-compose and .env file

Ssam_sam_sam_sam_sam Unraid system, here's my Docker CLI that get's output upon reloading the contain...

sam_sam_sam_sam_samOP•1/13/25, 6:28 AM

Docker CLI output in this hastebin post. unRAID, not using compose.

Mraedis•1/13/25, 7:40 AM

Check in at the guys over at #unraid

Mraedis•1/13/25, 7:40 AM

(Unraid is not an "official" way of installing things)

'Error loading image' starting recently and only effecting new parts of library

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