Uploading images stalled and unable to restart
I am loving Immich. I have latest version setup with Docker on my local machine and accessing through IP address with browser.
Today I was uploading my library and I think I selected too many images from a folder to upload and broke something. The uploading progress dialogue did not show up, the images were not uploaded and I can no longer trigger uploads from the web GUI "Upload" button. I get the file tree selector but nothing happens.
I have tried restarting the Docker containers and looking through the logs to see if anything has failed or is proceeding in the background but with no luck so far.
Any help much appreciated.
7 Replies
:wave: Hey @Gwilym,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJAChecklist
I have...
1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
2. :blue_square: read applicable release notes.
3. :blue_square: reviewed the FAQs for known issues.
4. :blue_square: reviewed Github for known issues.
5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: uploaded the relevant information (see below).
7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like
fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.GitHub
immich-app immich · Discussions
Explore the GitHub Discussions forum for immich-app immich. Discuss code, ask questions & collaborate with the developer community.
FAQ | Immich
User
GitHub
Issues · immich-app/immich
High performance self-hosted photo and video management solution. - Issues · immich-app/immich
Can you show the screenshot please
Not much to show, if I use the upload button to select an image to upload nothing happens, no progress bar and no uploading that I can tell
Ok so I can see some progress in that the Storage Space in the GUI is increasing sporadically. So I guess images are being uploaded in the background, but interestingly there are no logs anywhere indicating something is happening (watching docker compose up)
Have you looked at the admin jobs page?
Yes - nothing showing there, all job queues on 0