11 replies

after approving the recovery request, I do not receive the code to the email address that was linked

I am writing to you again, please hear me, I have linked an email address, namely:
laptander2003natalia@gmail.com
This one!
I have sent the code many times, but I do not receive it at the email address I provided, which I sent to you above.
I brought it exactly laptander2003natalia@gmail.com
But for the second day now, I have not received a code to confirm the login to the account that support approved for me, and the account that was stolen from me.
I also attached the error code, I sent you this screenshot, can you please look at it and give me an accurate and correct answer, what do I need to do?
Please sort out my problem, try to link my email address, or fix the error that caused me to be unable to log in, thank you very much, I will be waiting for a response.

Screenshot_2025-02-28-17-48-30-35_e307a3f9df9f380ebaf106e1dc980bb6.jpg

Screenshot_2025-02-27-21-59-00-47_dac7cc7571c39b392df64923967cf7da.jpg

Solution

If an unauthorized person still has access to your game account, this only means that your account recovery is not success. If your account has been compromised or lost, please submit Recovery through https://pubgmobile.live/support.

Jump to solution

KKmOG I am writing to you again, please hear me, I have linked an email address, namel...

Yirama•3/1/25, 7:51 AM

Have you checked your spam folder?

YYirama Have you checked your spam folder?

KmOGOP•3/1/25, 8:36 AM

yes, I checked the spam folder, I completely checked everything, but the code doesn't come, I don't know what to do anymore.

KmOGOP•3/1/25, 8:41 AM

when applying for account recovery, I linked exactly the email that I specified in the description, namely laptander2003natalia@gmail.com they approved the application and told me that I could log in using the new email address that I specified when submitting the claim, I've been trying to send the code for the second day, I check all the folders, but there's no code anywhere, it just doesn't It's coming

KKmOG when applying for account recovery, I linked exactly the email that I specified ...

Yirama•3/1/25, 8:47 AM

Can you record your attempt of getting the login code? Maybe you did miss something?

KmOGOP•3/1/25, 9:04 AM

so, even after that, the code does not arrive at the email address.

KKmOG Click to see attachment

Yirama•3/1/25, 10:26 AM

It could be that you have requested the code too frequently within a short period. The FAQ suggests waiting at least 24 hours before trying again.

When you try again, send the code request only once and wait up to 30 minutes for the email.

KmOGOP•3/1/25, 10:31 AM

yes, it's possible, so I want to find out the problem that's causing the code not to arrive, but I've sent this code many times at once, maybe it was my mistake.

KmOGOP•3/2/25, 9:45 PM

Support service, will you answer my question?What should I do next?I still don't get the code, I do not know what to do, besides, on the account that was approved for me, another person is playing on it, what is this supposed to mean?I received the application's approval, but I can't log in to it, and another person is playing on the account, I'm shocked.

Solution

.Ṇadïa.🌴•3/25/25, 2:33 PM

after approving the recovery request, I do not receive the code to the email address that was linked

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