PM

PUBG MOBILE•10mo ago

Meebz

Verification code issue

@pubgmobile i am not receiving verification code on my phone number i even followed all the instructions given by security centre but when i try to file claim , it says use a regular device even though im using my regular gaming phone

Solution

If you are unable to receive the verification code, we recommend checking the following:

1. Please ensure that the email address you entered is the same as the one you have linked with your game account.
2. Please kindly check whether you have safelisted these 2 email accounts, "noreply@pubgmobile.com" and "service@pubgmobile.com".
3. Please check whether the verification code is in your spam folder.
4. Please avoid requesting a verification code too frequently. If you have already made multiple attempts to request a code, we recommend waiting a while (at least 24 hours) before trying again.

If the problem persists, please reach out to the customer service via in-game or by sending an email to service@pubgmobile.com.

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