Verification code
My email was hacked and i lost my pubg account, i finally got a message that my claim was approved, and i could login via verification code. But i am trying to do that and i am not receiving any of codes. Can you help me overcome this situation so i can login to my account.?
Solution
If you're unable to receive verification code text messages, tap this link to watch a video that outlines some common solutions.
You can also try the following:
1. Please ensure that the email address you entered is the same as the one you have linked with your game account.
2. Please check whether you have white-listed these 2 email accounts, "noreply@pubgmobile.com" and "service@pubgmobile.com."
3. Please check whether the verification code is in your spam folder.
4. Please avoid requesting a verification code too frequently. If you have already made multiple attempts to request a code, we recommend waiting a while (at least 24 hours) before trying again.
If the issue still persists, please reach out to customer service through in-game or by sending an email to service@pubgmobile.com.
You can also try the following:
1. Please ensure that the email address you entered is the same as the one you have linked with your game account.
2. Please check whether you have white-listed these 2 email accounts, "noreply@pubgmobile.com" and "service@pubgmobile.com."
3. Please check whether the verification code is in your spam folder.
4. Please avoid requesting a verification code too frequently. If you have already made multiple attempts to request a code, we recommend waiting a while (at least 24 hours) before trying again.
If the issue still persists, please reach out to customer service through in-game or by sending an email to service@pubgmobile.com.
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