Loosing Hope
It has been over two weeks since I lost access to my account. I was scammed out of my account, and the scammer used in-game support to get access. When I filed for recovery via https://pubgmobile.live/support, PUBG rejected it. I had UC receipts, all my friends' names, and all the device names, yet they still sided with someone who stole my account. All the emails that have been replied to are generic and do not address my issue. I do not know what to do now. Will I even get my account back or will PUBGM prefer scammer over me?
Solution
Hello! You will need to reach out to the in-game customer service for assistance if your recovery request submitted through the community form is rejected.
Submit a recovery request through the login menu of the game using the Help option located at the right side of the screen.
Make sure that you submit your claim on the device you used most frequently to log into the game and provide as much information as possible.
Submit a recovery request through the login menu of the game using the Help option located at the right side of the screen.
Make sure that you submit your claim on the device you used most frequently to log into the game and provide as much information as possible.
