Immich•2mo ago

Mobile app cannot reach server

Hello there, Thank you for your support. I have a recent issue where mobile apps cannot reach server. - App is running on TrueNAS scale (1.7.42) - I had issues syncing for some time (aka happening before current version) - Both mobile apps and server run on same version (v1.132.3) - Using web app on mobile and desktop works fine - /api/server/ping returns expected { "res": "pong" } in browser (mobile and desktop) - Error is same between iOS and Android (Android was fresh install, so no cache) App was working fine since install (2-3 months ago), and did not do any changes past updates via TrueNAS catalog. Stacktrace

ApiException 400: Socket operation failed: GET /server/ping (Inner exception: ClientException with SocketException: Connection failed (OS Error: No route to host, errno = 65), address = 192.168.1.101, port = 30041, uri=http://192.168.1.101:30041/api/server/ping)

#0      IOClient.send (package:http/src/io_client.dart:154)
<asynchronous suspension>
#1      BaseClient._sendUnstreamed (package:http/src/base_client.dart:93)
<asynchronous suspension>
#2      ApiClient.invokeAPI (package:openapi/api_client.dart:101)
<asynchronous suspension>
#3      ServerApi.pingServer (package:openapi/api/server_api.dart:492)
<asynchronous suspension>
#4      Future.timeout.<anonymous closure> (dart:async/future_impl.dart:1043)
<asynchronous suspension>
#5      ApiService._isEndpointAvailable (package:immich_mobile/services/api.service.dart:115)
<asynchronous suspension>
#6      ApiService.resolveEndpoint (package:immich_mobile/services/api.service.dart:100)
<asynchronous suspension>
#7      ApiService.resolveAndSetEndpoint (package:immich_mobile/services/api.service.dart:76)
<asynchronous suspension>
#8      AuthService.validateServerUrl (package:immich_mobile/services/auth.service.dart:57)
<asynchronous suspension>
#9      LoginForm.build.getServerAuthSettings (package:immich_mobile/widgets/forms/login/login_form.dart:104)
<asynchronous suspension>

ApiException 400: Socket operation failed: GET /server/ping (Inner exception: ClientException with SocketException: Connection failed (OS Error: No route to host, errno = 65), address = 192.168.1.101, port = 30041, uri=http://192.168.1.101:30041/api/server/ping)

#0      IOClient.send (package:http/src/io_client.dart:154)
<asynchronous suspension>
#1      BaseClient._sendUnstreamed (package:http/src/base_client.dart:93)
<asynchronous suspension>
#2      ApiClient.invokeAPI (package:openapi/api_client.dart:101)
<asynchronous suspension>
#3      ServerApi.pingServer (package:openapi/api/server_api.dart:492)
<asynchronous suspension>
#4      Future.timeout.<anonymous closure> (dart:async/future_impl.dart:1043)
<asynchronous suspension>
#5      ApiService._isEndpointAvailable (package:immich_mobile/services/api.service.dart:115)
<asynchronous suspension>
#6      ApiService.resolveEndpoint (package:immich_mobile/services/api.service.dart:100)
<asynchronous suspension>
#7      ApiService.resolveAndSetEndpoint (package:immich_mobile/services/api.service.dart:76)
<asynchronous suspension>
#8      AuthService.validateServerUrl (package:immich_mobile/services/auth.service.dart:57)
<asynchronous suspension>
#9      LoginForm.build.getServerAuthSettings (package:immich_mobile/widgets/forms/login/login_form.dart:104)
<asynchronous suspension>

8 Replies

Immich•2mo ago

:wave: Hey @Shrall, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA Checklist I have... 1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time). 2. :ballot_box_with_check: read applicable release notes. 3. :ballot_box_with_check: reviewed the FAQs for known issues. 4. :ballot_box_with_check: reviewed Github for known issues. 5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy). 6. :ballot_box_with_check: uploaded the relevant information (see below). 7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed. Successfully submitted, a tag has been added to inform contributors. :white_check_mark:

Alex Tran•2mo ago

Can you try access the instance over the browser on your phone? looks like something has changed in your networking setup so that the mobile app cannot reach the server

ShrallOP•2mo ago

Hello @Alex Tran, Yes I tried that and it works just fine from the browser. This is what I meant by “using web app on mobile and desktop works fine”.

Alex Tran•2mo ago

can you verify the mobile app version?

ShrallOP•2mo ago

It is v1.132.3, but I had sync issues before. Only from this version I tried to logout and login again to see if it would fix it. And ended up not being able to reach the server at all

Alex Tran•2mo ago

Can you try restart the phone?

ShrallOP•2mo ago

It works after reboot. Didn’t think of that as it was working in browser… Do you see any reasons that could explain how the issue I had got solved by reboot? I will close the ticket as issue is solved. But it would be nice to know why it happened. Thank you Alex for your help 🙏

Immich•2mo ago

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Mobile app cannot reach server

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