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Shrall

•Created by Shrall on 5/1/2025 in #help-desk-support

Mobile app cannot reach server

Hello there, Thank you for your support. I have a recent issue where mobile apps cannot reach server. - App is running on TrueNAS scale (1.7.42) - I had issues syncing for some time (aka happening before current version) - Both mobile apps and server run on same version (v1.132.3) - Using web app on mobile and desktop works fine - /api/server/ping returns expected { "res": "pong" } in browser (mobile and desktop) - Error is same between iOS and Android (Android was fresh install, so no cache) App was working fine since install (2-3 months ago), and did not do any changes past updates via TrueNAS catalog. Stacktrace

ApiException 400: Socket operation failed: GET /server/ping (Inner exception: ClientException with SocketException: Connection failed (OS Error: No route to host, errno = 65), address = 192.168.1.101, port = 30041, uri=http://192.168.1.101:30041/api/server/ping)

#0      IOClient.send (package:http/src/io_client.dart:154)
<asynchronous suspension>
#1      BaseClient._sendUnstreamed (package:http/src/base_client.dart:93)
<asynchronous suspension>
#2      ApiClient.invokeAPI (package:openapi/api_client.dart:101)
<asynchronous suspension>
#3      ServerApi.pingServer (package:openapi/api/server_api.dart:492)
<asynchronous suspension>
#4      Future.timeout.<anonymous closure> (dart:async/future_impl.dart:1043)
<asynchronous suspension>
#5      ApiService._isEndpointAvailable (package:immich_mobile/services/api.service.dart:115)
<asynchronous suspension>
#6      ApiService.resolveEndpoint (package:immich_mobile/services/api.service.dart:100)
<asynchronous suspension>
#7      ApiService.resolveAndSetEndpoint (package:immich_mobile/services/api.service.dart:76)
<asynchronous suspension>
#8      AuthService.validateServerUrl (package:immich_mobile/services/auth.service.dart:57)
<asynchronous suspension>
#9      LoginForm.build.getServerAuthSettings (package:immich_mobile/widgets/forms/login/login_form.dart:104)
<asynchronous suspension>

ApiException 400: Socket operation failed: GET /server/ping (Inner exception: ClientException with SocketException: Connection failed (OS Error: No route to host, errno = 65), address = 192.168.1.101, port = 30041, uri=http://192.168.1.101:30041/api/server/ping)

#0      IOClient.send (package:http/src/io_client.dart:154)
<asynchronous suspension>
#1      BaseClient._sendUnstreamed (package:http/src/base_client.dart:93)
<asynchronous suspension>
#2      ApiClient.invokeAPI (package:openapi/api_client.dart:101)
<asynchronous suspension>
#3      ServerApi.pingServer (package:openapi/api/server_api.dart:492)
<asynchronous suspension>
#4      Future.timeout.<anonymous closure> (dart:async/future_impl.dart:1043)
<asynchronous suspension>
#5      ApiService._isEndpointAvailable (package:immich_mobile/services/api.service.dart:115)
<asynchronous suspension>
#6      ApiService.resolveEndpoint (package:immich_mobile/services/api.service.dart:100)
<asynchronous suspension>
#7      ApiService.resolveAndSetEndpoint (package:immich_mobile/services/api.service.dart:76)
<asynchronous suspension>
#8      AuthService.validateServerUrl (package:immich_mobile/services/auth.service.dart:57)
<asynchronous suspension>
#9      LoginForm.build.getServerAuthSettings (package:immich_mobile/widgets/forms/login/login_form.dart:104)
<asynchronous suspension>

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