Stuck on Verify
Hi. I am having this issue where I am stuck on verifying if I am human. I haven't been able to access the website all day today. Checking a person goes in a circle without stopping. I've tried other browsers, but the problem remains. I deleted the cookies and disabled all the apps, it didn't help me. I tried using the mobile internet, and a checkmark appeared on it so that I could click and pass the check. How can I solve this problem on the main internet?
4 Replies
?turnstile-issues
If you're having trouble passing Cloudflare Turnstile or Managed Challenges, you can try taking the following steps:
1. Check your browser and use a different one if necessary. Cloudflare challenges support the latest versions of popular browsers but some forks (such as Pale Moon) are not supported. See this link for more info: https://developers.cloudflare.com/fundamentals/get-started/concepts/cloudflare-challenges/#supported-browsers
2. Disable your browser extensions. Sometimes browser extensions can cause Cloudflare challenges to block your browser.
3. Scan your computer for malware (for example, using a free tool such as Malwarebytes). Sometimes malware can cause Cloudflare challenges to detect your computer as malicious and block it.
If you've tried this already but still have the same issue you can retrieve the Turnstile Troubleshooting QR Code here: https://developers.cloudflare.com/turnstile/troubleshooting/troubleshooting-faqs/#how-can-i-obtain-the-ray-id-or-qr-code-for-troubleshooting
Cloudflare Docs
Troubleshooting FAQ
The Turnstile widget needs to be refreshed to generate a new token. This can be done using the turnstile.reset function.
and post it in #🤖turnstile