HGL
Heroic Games Launcher•3w ago
adverse-sapphire

Alan Wake 2 fails to connect to Epic account

The game runs perfectly, but it can't connect to my account and has to be offline to launch, which prevents me from accessing the DLC content. https://0x0.st/8477.log An error popup appears after the title cards reading: "The game failed to connect or authenticate with your Epic account. Third-party overlays may prevent the game from resolving this issue. Please try disabling third-party overlays temporarily and restart the game.", followed by me User name and Id. I do not have any overlays activated. I have found the EOS log file in the local appdata directory which contains the following: 
300: LogEOSOverlay: OverlayPath registry key not found
300: LogEOSOverlay: Failed to initialize overlay module: PATH_NOT_CONFIGURED
300: LogEOSAuth: FAccountPortalBrowserManager::Init: Failed to register overlay: EOS_NotConfigured
300: LogEOSUI: Hot key event ignored because there are no known users.
300: LogEOSAnalytics: EOS SDK Analytics disabled for route [1].
300: LogEOSUI: Hot key event ignored because there are no known users.
300: LogEOSEcom: Purchase flow is disabled due to overlay setup failure (EOS_NotConfigured).
300: LogEOSUI: Hot key event ignored because there are no known users.
300: LogEOSUI: Social overlay is disabled due to overlay setup failure (EOS_NotConfigured).
300: LogEOS: Error response received from backend. ServiceName=[OAuth], OperationName=[TokenGrantv2], Url=[<Redacted>], HttpStatus=[400], ErrorCode=[errors.com.epicgames.oauth.corrective_action_required], NumericErrorCode=[18206], ErrorMessage=[Corrective action is required to continue.], CorrId=[EOS-2X1m8zV-e0e3ae8H5RO-hg-c1jdyU3Y2USKDeeRdpodLw-Px5PvyuU9E6q6zkV3DQZ8A]
200: LogEOSAuth: UserAuthGenerated: Account Portal overlay failed: EOS_Auth_AccountPortalLoadError
300: LogEOSOverlay: OverlayPath registry key not found
300: LogEOSOverlay: Failed to initialize overlay module: PATH_NOT_CONFIGURED
300: LogEOSAuth: FAccountPortalBrowserManager::Init: Failed to register overlay: EOS_NotConfigured
300: LogEOSUI: Hot key event ignored because there are no known users.
300: LogEOSAnalytics: EOS SDK Analytics disabled for route [1].
300: LogEOSUI: Hot key event ignored because there are no known users.
300: LogEOSEcom: Purchase flow is disabled due to overlay setup failure (EOS_NotConfigured).
300: LogEOSUI: Hot key event ignored because there are no known users.
300: LogEOSUI: Social overlay is disabled due to overlay setup failure (EOS_NotConfigured).
300: LogEOS: Error response received from backend. ServiceName=[OAuth], OperationName=[TokenGrantv2], Url=[<Redacted>], HttpStatus=[400], ErrorCode=[errors.com.epicgames.oauth.corrective_action_required], NumericErrorCode=[18206], ErrorMessage=[Corrective action is required to continue.], CorrId=[EOS-2X1m8zV-e0e3ae8H5RO-hg-c1jdyU3Y2USKDeeRdpodLw-Px5PvyuU9E6q6zkV3DQZ8A]
200: LogEOSAuth: UserAuthGenerated: Account Portal overlay failed: EOS_Auth_AccountPortalLoadError
The log file is recreated every time the popup appears (every time I launch the game), which makes me think it is part of the problem. Thank you very much for your help !
2 Replies
flat-fuchsia
flat-fuchsia•3w ago
have you tried enabling EOS Overlay?
adverse-sapphire
adverse-sapphireOP•3w ago
I did not, I didn't know it needed to be installed in the advanced settings. It seems to works as expected now, thank you !

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