PM
PUBG MOBILE•3d ago
Facion

I can't use the account recovery tool

Hello, I have a very strange problem, I was logging into my account via the official emulator gameloop and my device name was shown as ASUS NEXUS 5, and I changed a setting of the emulator, now my device is shown as XIAOMI 12T PRO, my account was stolen, I will send an account recovery request to my account but I get a security error, I cannot send an account recovery request, please help me, give me the right to create a request, I can answer all the questions correctly
Solution:
Please submit an account recovery request from https://pubgmobile.live/support > Recovery.
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15 Replies
Facion
FacionOP•3d ago
I'm sorry I don't want to bother you but my account is very valuable to me both financially and spiritually.
0
0•3d ago
so cant you login or is there something wrong with the account besides of its showing another device?
Facion
FacionOP•3d ago
No my account was stolen and I can't log in I can recover my account from account recovery support but it is not allowed because my device is not recognized as secure
Facion
FacionOP•3d ago
No description
0
0•3d ago
change ur device in gameloop back to what it was
Facion
FacionOP•3d ago
My account is very valuable to me.....😔 I tried this but it doesn't change I even reached out to Gameloops official officials but they said there was nothing they could do.
0
0•3d ago
have you try the forgot email or forgot password?
Facion
FacionOP•3d ago
If an official can help me, the account UID is:549731583 I clicked on a link on my phone and my device and account were hacked at the same time
0
0•3d ago
so when u r trying to login what does it say wrong password?
Facion
FacionOP•3d ago
My email, number and Twitter have been removed from my account so nothing happens They entered my device and changed/deleted the connections
0
0•3d ago
use the form
Facion
FacionOP•3d ago
That's what I mean, when I try to use the form it tells me that my device is not a trusted device
0
0•3d ago
did you used this form https://pubgmobile.live/support ?
Google Forms: Sign-in
Access Google Forms with a personal Google account or Google Workspace account (for business use).
Facion
FacionOP•3d ago
no No I haven't used this place what is it exactly
Solution
delfin
delfin•2d ago
Please submit an account recovery request from https://pubgmobile.live/support > Recovery.

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