Nameservers incorrectly set up

Hello all, I could use an assist. My wife bought a domain (novanitherapy.com)through cloudflare and it has been a pretty nightmare experience so far. The nameservers are incorrectly set up and the documentation explicitly says that Cloudflare automatically assigns nameservers to a domain and these assignments cannot be changed. For more details, refer to Nameserver assignments. so I am at a loss of what to do. We paid for the upgraded pro teir so that we could access support tickets but there is no way that I can find to actually submit a ticket because we are in a constant loop of trying to submit, being told that that there is a way via the ai chat bot, but there being no actual way to do that.
Any help would be appreciated! Cheers
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