Deleted video's don't play through app anymore
I recently deleted all my local albums from my Android phone. The videos and pictures in the album on the Immich app show the Cloud icon with the checkmark.
When I open a picture it will show a low quality version, until it downloads/caches the full picture and it allows me to zoom in.
When I open a video it shows the first frame, but then it will load infinitely. The same video opens/plays on the web app on my laptop.
The logs show: Error creating video source for asset: ... getFullFile method has an error: failed to find asset....
Server is on version 1.132.3.
App was also on 1.132.something, now it's on 1.134, same issue.
4 Replies
:wave: Hey @Eagleman,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
2. :blue_square: read applicable release notes.
3. :blue_square: reviewed the FAQs for known issues.
4. :blue_square: reviewed Github for known issues.
5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: uploaded the relevant information (see below).
7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.Logging out and logging back in should fix it. We are yet to identify the root cause of this storage status mismatch bug
Thank you! This fixed the issue, also the icon only shows the cloud, not the checkmark in the cloud.
Is removing it from my phone gallery the best way to get of the local files for immich?
TBH, the app should be able to handle it properly in however way the asset got deleted. Until the bug gets resolved, deleting assets from within the Immich app might be the best way to prevent this error