Videos shot in portrait is playing in landscape
Hello, anyone experience this? Whenever I played a video that was shot in portrait, the immich will force it to play in landscape.
The video is a MOV file, shot using an iPhone device and was uploaded to immich and deleted from the device. This video is from year 2022.
But if the video is still on the device, the video in immich will play normally in portrait.
But if the video is recent like 6 months or 12 months ago, it will play normally.
Attached here is what I'm trying to describe. Can anyone confirm on their end?
Thank you.
14 Replies
:wave: Hey @HHUBS,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.
Successfully submitted, a tag has been added to inform contributors. :white_check_mark:Can you try logout and log back in. If it doesn't work, then run refresh metadata-extraction for all. Then log out and log back in
Thank you. I did refresh meta data extraction for all then logout and login and it worked.
Hello
I started immich node using docker
And it is working locally
But when not working public through my proxy
I have bad gateway error
I tried to add separated network for proxy service
And I added this to compose immmich file:
What can be wrong here?
@Greg please open your own thread and don't just post in some unrelated thread
How to open new thread?
Click on "New Post" here #help-desk-support
^
I can't see this option
Not inside this thread
Click on the link in this message