Immich•3mo ago

Error playing older videos

So I've used immich-go to upload my photos from google photos to immich, and at first I had it setup through truenas, but then went to unraid. I use it for just a google photos replacement, no external libraries and no other users at the moment. Everything seems fine and transferring over to unraid from truenas was fairly simple by transferring the library along with the database files. The only issue seems to happen is when I play older videos, they never load and logs gives errors about unkown directories. Example of such error:

[Nest] 17  - 02/23/2025, 7:58:12 PM   ERROR [Api:GlobalExceptionFilter~wcm86v4q] Unknown error: Error: ENOENT: no such file or directory, access 'upload/upload/b69f261a-e1e5-4cd1-9ce3-57cc4ffa9be4/07/33/07333d3f-6a68-476b-ace1-e314268c8ffc.mp4'
Error: ENOENT: no such file or directory, access 'upload/upload/b69f261a-e1e5-4cd1-9ce3-57cc4ffa9be4/07/33/07333d3f-6a68-476b-ace1-e314268c8ffc.mp4'
    at async access (node:internal/fs/promises:605:10)
    at async sendFile (/usr/src/app/dist/utils/file.js:54:9)
    at async AssetMediaController.playAssetVideo (/usr/src/app/dist/controllers/asset-media.controller.js:61:9)

[Nest] 17  - 02/23/2025, 7:58:12 PM   ERROR [Api:GlobalExceptionFilter~wcm86v4q] Unknown error: Error: ENOENT: no such file or directory, access 'upload/upload/b69f261a-e1e5-4cd1-9ce3-57cc4ffa9be4/07/33/07333d3f-6a68-476b-ace1-e314268c8ffc.mp4'
Error: ENOENT: no such file or directory, access 'upload/upload/b69f261a-e1e5-4cd1-9ce3-57cc4ffa9be4/07/33/07333d3f-6a68-476b-ace1-e314268c8ffc.mp4'
    at async access (node:internal/fs/promises:605:10)
    at async sendFile (/usr/src/app/dist/utils/file.js:54:9)
    at async AssetMediaController.playAssetVideo (/usr/src/app/dist/controllers/asset-media.controller.js:61:9)

I've tried changing transcode formats, and polices to include all videos but that didn't change anything. Going to the listed directory seems to confirm that it obviously doesn't exist, how should I go about fixing this, or should I scrap the installation and try again from scratch?

10 Replies

Immich•3mo ago

:wave: Hey @Tyler, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA Checklist I have... 1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time). 2. :ballot_box_with_check: read applicable release notes. 3. :ballot_box_with_check: reviewed the FAQs for known issues. 4. :ballot_box_with_check: reviewed Github for known issues. 5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy). 6. :ballot_box_with_check: uploaded the relevant information (see below). 7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed.

TylerOP•3mo ago

message.txt

TylerOP•3mo ago

System Info: Ryzen 5 3600 32GB DDR4 Memory 3200Mhz 256GB NVMe SSD 2x4TB Seagate HDDs (One as main, one as parity) ASUS TUF b550 Gaming Mobo OS: Unraid 7.0.0 Immich Version: 1.126.1 If any further info is needed let me know!

Immich•3mo ago

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Zeus•3mo ago

You have files missing on your storage Most likely the mount is either missing now, or was at one point in the past You would have to find the file and put it back in place. Either from backup or maybe from mount / unmount and see if it’s in the underlying location

TylerOP•3mo ago

Okay, since it really isn't feasible to try and do that for a bunch of videos, since it may be like finding a needle in a haystack, what should I try to do instead?

Zeus•3mo ago

I would Restore from last good backup You should also try to figure out why your system is losing files.

TylerOP•3mo ago

Okay gotcha, so if these videos never worked, I should try and basically reset?

Zeus•3mo ago

I guess so. We have never had a bug as you describe so I find that rather unlikely tbh

TylerOP•3mo ago

Me as well, I assumed it was user error, thanks for the help anyway!

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Error playing older videos

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