PUBG MOBILE•7mo ago

Hacked account, What restrictions do I need to wait for??

This support responded with this but I’m not sure what restrictions I need to look for or where to look

Solution

If your account has been compromised or lost, please submit Recovery through https://pubgmobile.live/support.

Jump to solution

honest_kitten_46155•6/4/25, 9:45 PM

Maybe you doing buy and selling of pubg account that against the pubg policy

KH⚔NEMOOP•6/4/25, 10:02 PM

I got hacked and then the hacker sold my account

KH⚔NEMOOP•6/4/25, 10:02 PM

PUBG support is shit, I get more response from randoms and scammers than the actual support by miles

honest_kitten_46155•6/4/25, 10:22 PM

If you are real owner and have proof of ownership account will be recovered

Hhonest_kitten_46155 If you are real owner and have proof of ownership account will be recovered

KH⚔NEMOOP•6/5/25, 12:50 AM

That’s what I thought, have receipts from 2018-2024 google play and android, start dates, 100s of ss and still a declined

KH⚔NEMOOP•6/5/25, 12:51 AM

KH⚔NEMOOP•6/5/25, 12:51 AM

My first ever victory lol

KH⚔NEMOOP•6/5/25, 12:52 AM

KH⚔NEMOOP•6/5/25, 12:52 AM

Even did pop trades with top RP player

Solution

.Ṇadïa.🌴•6/5/25, 1:22 AM

If your account has been compromised or lost, please submit Recovery through https://pubgmobile.live/support.

..Ṇadïa.🌴If your account has been compromised or lost, please submit [Recovery](<https://...

KH⚔NEMOOP•6/5/25, 2:06 AM

I have and it was declined, then I emailed support like you guys said, and they responded with the screenshot above after asking heaps of verifications, and I have no idea what they mean in their response

.Ṇadïa.🌴•6/5/25, 12:45 PM

If your request on the sheet and the in-game recovery tools are both rejected, then you need to reach out to the in-game customer service directly if you still require assistance.

Please note that your ticket will be declined if you are unable to accurately provide all the information that the form requested from you, or that it does not match with what they have. In this case, you will have to cross-check and keep trying.