My account hacked
Hello, I need help recovering my PUBG Mobile account, but I keep getting blocked by an error.
My UID: 51593076945
Every time I try to submit a recovery claim, I get this message:
"Suspicious activity has been detected on this account. Please contact the PUBG MOBILE Security Team..."
I also tried using a regular device (multiple ones), but I still get error code 3040044.
I've followed all the instructions, used factory devices from friends, and I don't have mobile data - only WiFi. I also tried manual review, but my submission was rejected without any email or explanation. I really don't know what else to do at this point. Please help me or guide me to someone who can look into my case.
My UID: 51593076945
Every time I try to submit a recovery claim, I get this message:
"Suspicious activity has been detected on this account. Please contact the PUBG MOBILE Security Team..."
I also tried using a regular device (multiple ones), but I still get error code 3040044.
I've followed all the instructions, used factory devices from friends, and I don't have mobile data - only WiFi. I also tried manual review, but my submission was rejected without any email or explanation. I really don't know what else to do at this point. Please help me or guide me to someone who can look into my case.
Solution
We cannot help you any further through the community if your recovery request submitted through https://pubgmobile.live/support was rejected/ineligible.
You will need to reach out to the customer service via in-game or by sending an email to service@pubgmobile.com if you still require assistance or for any questions.
You will need to reach out to the customer service via in-game or by sending an email to service@pubgmobile.com if you still require assistance or for any questions.
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