Account recovery failed – main device lost, using friend’s phone
Hello, I am trying to recover my PUBG MOBILE account, but my first recovery request was rejected. The reason was that I submitted it from a less-used device – my friend’s phone (Xiaomi Redmi Note 12S), which I used sometimes in the past.
Unfortunately, I lost access to my main phone (Xiaomi Redmi Note 13), which I used for almost all play sessions. Before that (about a year ago), my main device was a Xiaomi Poco M5.
My UID: 51875956937
My player name: ERKZYTbadnight
My friend “7say” (owner of the Xiaomi Redmi Note 12S) is a regular teammate and was always in my friend list and recent matches.
Currently, I don’t have access to that phone anymore, as my friend lives in another city. So I’m unable to resubmit the claim from that same device.
Please note that English is not my native language, so I used translators to write this message. The text may sound robotic or unnatural, but I hope the meaning is clear.
I hope this can help verify my identity. Please let me know if a manual review is possible or if you need more info.
Thank you very much!
Unfortunately, I lost access to my main phone (Xiaomi Redmi Note 13), which I used for almost all play sessions. Before that (about a year ago), my main device was a Xiaomi Poco M5.
My UID: 51875956937
My player name: ERKZYTbadnight
My friend “7say” (owner of the Xiaomi Redmi Note 12S) is a regular teammate and was always in my friend list and recent matches.
Currently, I don’t have access to that phone anymore, as my friend lives in another city. So I’m unable to resubmit the claim from that same device.
Please note that English is not my native language, so I used translators to write this message. The text may sound robotic or unnatural, but I hope the meaning is clear.
I hope this can help verify my identity. Please let me know if a manual review is possible or if you need more info.
Thank you very much!
Solution
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