Recovering a hacked or stolen account back.
@PUBG Support
My account (5407735614) was stolen 1-2 years ago. I still have limited access via Google Play login, but the hacker controls all other verification methods (email/phone).
I can provide:
✅ UC purchase receipts might be hard but i will try but still I remember the exact date and amount of UC i have purchased.
✅ Screenshots of account details (player ID, clan, linked logins) and screenshots and videos of that account when i used to play.(I even remember the date i got the glacier m416 skin for the third time) ✅ Device history & first and used devices. ⚠️ I cannot unlink hacker’s methods (OTP goes to them).
⚠️ I risk losing last access via Google Play.
Request:
🔒 Freeze the account immediately.
I can provide proof and stuff. I tried to apply for a ticket in-game but it says regular device so not possibe. I spent more than 200$ for the glacier max and hellcat skin and couldn't even taste it, just after a month it got stolen. The reason i am trying to recover this late is because i thought they might have unlinked my google play but they didn't and I found out about it very late.
I can provide:
✅ UC purchase receipts might be hard but i will try but still I remember the exact date and amount of UC i have purchased.
✅ Screenshots of account details (player ID, clan, linked logins) and screenshots and videos of that account when i used to play.(I even remember the date i got the glacier m416 skin for the third time) ✅ Device history & first and used devices. ⚠️ I cannot unlink hacker’s methods (OTP goes to them).
⚠️ I risk losing last access via Google Play.
Request:
🔒 Freeze the account immediately.
I can provide proof and stuff. I tried to apply for a ticket in-game but it says regular device so not possibe. I spent more than 200$ for the glacier max and hellcat skin and couldn't even taste it, just after a month it got stolen. The reason i am trying to recover this late is because i thought they might have unlinked my google play but they didn't and I found out about it very late.
Solution:Jump to solution
Hello, @⭐The Reaper!
Please submit a recovery request for further assistance with your lost or stolen account....
7 Replies
Solution
Hello, @⭐The Reaper!
Please submit a recovery request for further assistance with your lost or stolen account.
Hello. Thank you for the reply and i tried to do it but it asked for UC purchase receipts video upload but i used to purchase all of my UCs from a third person (you know like someone who sells UC like topup page). Is there any option?
It is not allowed to do that. You should only make purchases through in-game or through https://pubgmobile.com/pay. As the account owner, it is your responsibility to provide required details. Unfortunately, this is not something I can assist you with.
No you get it wrong. I didn't meant third party purchases, i mean i make the third person buy UC for my account and i pay him money. He used google play card to purchase UCs. I asked him for UC purchase reciepts but he said that it's already been over a year so i can't provide it or is not viewable right now.😔
As mentioned previously, it is your responsibility to provide the required details as you're the owner.
If i can provide you UC purchase reciepts. Is it possible to do something? 🥲
You can only submit an account recovery request through in-game or through https://pubgmobile.live/support.