Account Recovery Help
Hi, I had submitted an ingame recovery request for my stolen account (UID: 580438303). However, I was told that the account was in an 'unusual state' so my claim cannot be approved.
I then submitted the recovery request through the Google form, but it says my account is 'currently ineligible and to use the in-game tool instead.'
So this is kind of just making me go in circles. What would be the next step to recover my account?
Thanks!
Solution:Jump to solution
We cannot help you any further through the community if your recovery request submitted through https://pubgmobile.live/support was rejected/ineligible.
You will need to reach out to the customer service via in-game or by sending an email to service@pubgmobile.com if you still require assistance or for any questions....
3 Replies
@delfinš¬ apologies for the tag, but it's been a couple days and I see you've been able to help a lot of people, could you please advise me on what to do next?
Contact customer service by mail service@pubgmobile.com
Solution
We cannot help you any further through the community if your recovery request submitted through https://pubgmobile.live/support was rejected/ineligible.
You will need to reach out to the customer service via in-game or by sending an email to service@pubgmobile.com if you still require assistance or for any questions.