Cannot Use In-Game Support – Account Hacked and Unaccessible
Hello,
My account was hacked and I no longer have access to it, so I cannot use the in-game support tool as instructed.
Please help me through this support channel. I have already provided all the information, including:
– UID: 52199347220
– Old Name: 阮国强
– Device Info: Samsung A20s
– Registered around: Sep 30, 2024
– Hacker changed name to: HP・ʚVodkaaɞ I am the original owner and I’m ready to cooperate. Please don’t close my case based on the in-game tool condition. I cannot access the game anymore. Thank you.
– Old Name: 阮国强
– Device Info: Samsung A20s
– Registered around: Sep 30, 2024
– Hacker changed name to: HP・ʚVodkaaɞ I am the original owner and I’m ready to cooperate. Please don’t close my case based on the in-game tool condition. I cannot access the game anymore. Thank you.
Solution:
Jump to solution
Hello, @Quốc Cường!
Your account is currently ineligible for a check. Should you require further assistance, please reach out to customer service through in-game or by sending an email to service@pubgmobile.com. We're unfortunately unable to help you any further through the community....
4 Replies
Solution
Hello, @Quốc Cường!
Your account is currently ineligible for a check. Should you require further assistance, please reach out to customer service through in-game or by sending an email to service@pubgmobile.com. We're unfortunately unable to help you any further through the community.
I am the original owner and I’m ready to cooperate. Please don’t close my case based on the in-game tool condition. I cannot access the game anymore.
Thank you.
We're unfortunately unable to help you through here if your request was not approved the community support form.