Audio transcription for WhatsApp not working

Hello, everyone, what's up? I think it's a bug, because it works on the web and not on WhatsApp. When I try to use the OpenAI audio transcription integration. It's not working and gives this error below: Unknown WhatsApp error: BadRequestError: 400 Unrecognized file format. Supported formats: [‘flac’, ‘m4a’, ‘mp3’, ‘mp4’, ‘mpeg’, ‘mpga’, ‘oga’, ‘ogg’, ‘wav’, ‘webm’] Can anyone help me please?
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2 Replies
Baptiste
Baptiste4w ago
Are you on the latest instance version? 3.9.0 Can you try to set the Visibility option of the file attachment to Public instead of Auto?
vini_zaan
vini_zaanOP3w ago
Sorry for the delay. I found out that it was because of the version. Thank you very much.

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