Can’t access my account
Hello,
I have a PUBG Mobile account linked to my Facebook and I can’t access my facebook.
Please provide me an alternative way to log in.
I can confirm:
• It’s my own pubg account
• My ID: 5544009914
• Country: Portugal
I’m the rightful owner of the account and can prove it.
Thank you.
Solution:Jump to solution
Hello, @CYBER!
It is recommended to link more than one login option to your PUBG MOBILE account. If Facebook was the only login option linked to your account, and you're locked out of your account, please first try to recover your social media account by contacting the respective customer service: https://www.facebook.com/help.
If that does not work, to recover your account, please submit a recovery request through in-game by going to the login page and selecting:...
9 Replies
Solution
Hello, @CYBER!
It is recommended to link more than one login option to your PUBG MOBILE account. If Facebook was the only login option linked to your account, and you're locked out of your account, please first try to recover your social media account by contacting the respective customer service: https://www.facebook.com/help.
If that does not work, to recover your account, please submit a recovery request through in-game by going to the login page and selecting:
Help > Hacked Account & Other Account Issues > Account Recovery.
Make sure to submit the request from a familiar device and provide all required and accurate information.
If your issue isn't resolved or your claim is declined through the in-game option, you can submit a recovery request for further assistance.
@Quendi can u tell me how to check claim status
https://pubgmobile.live/status
< Recovery
I can’t see my account claim status there
I mean Like this
You didn't submit claim through community forum that's why.
Do u know how to check claim record/status like this
You can only check by providing UID and Claim number at Account recovery tool.
Ok thanks I will try