Tried to resize compute, but it failed and now my app is down
Hey! The last few days usage increased for my app, and I ran into performance issues and saw the "Your project is currently exhausting multiple resources, and its performance is affected" message on my dashboard.
I selected a more powerful computer size and pressed the button to upgrade, expecting a couple minutes of downtime, naturally. After a few minutes of restarting the project, it gave me a notification saying:
"The project "<my project name>" failed to update its compute size due to capacity issues and was reset back to the previous size. Please try again in a few minutes or contact support in case it persists."
Well, that's a bummer, whatever.
But my app is now down in production after the failed upgrade, and I can't access my database or any of my edge functions or file storage.
What am I supposed to do in this situation, and is it possible to get help so my users can use my app, as it is currently down due to this issue? This is extremely distressing
6 Replies
Contact support with critical issue flagged.
Does the dashboard not work now for the instance or just the REST API?
Hey! Thank you, I have done this already.
The dashboard "kind of" works. It is extremely slow at showing me the page and loads for like 20 seconds before anything happens.
I tried upgrading again to an even larger computer size, and this still did not work, and it reverted itself back
It's the "disk IO" usage which I have used up apparently, but I have no way to pay to upgrade the limit and get released from everything being throttled
Yeah, and the only way to get more I/O is thru the CPU upgrade.
This resets tomorrow, right?
Sorry, not something I've dug into and I don't have pro.
https://supabase.com/docs/guides/troubleshooting/exhaust-disk-io
https://supabase.com/docs/guides/platform/manage-your-usage/disk-iops
And not real clear from the docs.
no worries, thank you for your help