Business plan charged for the third month now but still on Pro plan
Hey there, I've got a domain that I have on the Pro annual plan paid for until February 2026
In June I tried to update it to the Business plan on the dashboard.. nothing happened immediately and the plan didn't switch to Business, no charge occurred immediately. Makes sense I guess, it's an annual plan so okay..
On the 10th day, when I get my CF bill, I got charged $250 for a Business plan, but the plan on the domain is still on Pro. Immediately created a ticket (
01596698) which was 3 months ago.
I'm still getting charged, this month a third time for $250. Every month for a Business plan that's still on Pro on the domain.
I don't see this subscription on the account under Billing -> Subscriptions at all, it says it's on the annual Pro plan. Due to this I also don't have access to business chat support as this domain is on Pro, not Business.
Anything I can do or should I just wait for X more months to get a response and still be charged each month until then? This sucks as I've not received a response for 3 months now and every month I get this charged on my bill 🙁
I get this is a discord server and not support but at this point I'm hoping someone could raise it for me, pretty please. These billing issues really suck and I guess the backlog of cases for support is pretty long. Don't know what to do at this point.2 Replies
Hi @Henry
I noticed that there hasn’t been any follow-up on your ticket since June 23rd. For this particular issue, you’ll need to reach out directly to the billing team, as it falls outside the scope of what the community can assist with. Thanks for your understanding!
Will it help if I follow-up on that ticket since I never got a response other than the AI / Support Automation? And this ticket is to the billing team, isn't it? I get this server is the community that can't directly help, just wanted to basically ask for help if someone can raise this, possibly as this seems like an issue I'm waiting on support to fix for months and getting charged every month waiting.. basically paying more and more the more I wait for a resolution