Can't connect stripe account
Whenever I click the "Connect Stripe account" button it just turns into a loading symbol for a few hundred milleseconds and then goes back to that button.
Previously I had connected the current organization in Kinde to a business on Stripe but then I removed it from the Kinde dashboard. Now I want to connect it to a dfiferent business on Stripe but the button isn't letting me.
5 Replies
Hi,
Thanks for the details. I just tested this in my own account and wasn’t able to reproduce it, so it may be specific to your setup or organization.
Just to confirm, are you still trying to connect the same organization that was previously linked to your first Stripe account, or is this a different organization in Kinde?
// I removed it from the Kinde dashboard//
Did you remove organization in Kinde or Strip account?
Could you try the following steps to see if they resolve the issue?
Sign out of Kinde and Stripe in all browser tabs.
Clear your browser cache and cookies (or try in an incognito/private window).
Go to the Kinde dashboard → your organization → Billing → click “Connect Stripe account” again.
If you still see the button reset without connecting, try using a different browser (e.g., Chrome, Firefox) to rule out browser-specific issues.
If the issue persists after these steps, please share:
Kinde Domain
Browser
The organization name in Kinde
The Stripe account email you tried to connect
I’ll get this information over to our team so they can check if there’s any residual Stripe link that needs clearing.
Hey, thanks for the help. I was able to just create a new organization in Kinde and that allowed me to connect the Stripe account.
As for some of the other questions, I removed the organization in Kinde by clicking the DIsconnect button.
Essentially I had clicked that button, then I tried clicking the "Connect to Stripe" button again (still on Kinde) but it didn't let me.
As I mentioned before, I just created a new organization and I'm able to connect my account.
Thanks for the update! It’s great to hear that you were able to connect Stripe with your new organization.
It does seem like the previous organization might still have some residual connection data with Stripe, even though the link was removed. This can sometimes prevent reconnecting the same Stripe account to that organization.
I was also jsut able to delete that business off of Stripe so it seems to be fine now (the only problem I was facing was that I couldn't get the same domain as last time).
I understand this can be a bit inconvenient. Once a domain has been deleted in Kinde, it unfortunately can’t be re-used or restored, even if you try to set it up again with the same name. This is intentional to avoid conflicts with any tokens or configurations that may have referenced the old domain.