Clicking "Connect Stripe account" button is doing nothing. Tested both Chrome and Firefox
I am no longer able to connect Stripe to Kinde. The button under settings > billing no longer does anything. I tried Firefox, and fresh installation of Google Chrome (Version 140.0.7339.207 (Official Build) (64-bit)), and the button doesn't do anything?
2 Replies
Hello Coach,
This is indeed a strange situation. I'm looking into it with the team and am monitoring today's error logs to get back to you with any relevant details.
Hello, again. I have not found any reported issues with this page, so we will need some time to investigate it further.
In the meantime, I'm sharing our standard troubleshooting steps, which may help resolve the problem:
If clicking the "Connect Stripe account" or "Update Stripe information" button under Settings > Billing does not trigger any action in the Kinde dashboard, follow these troubleshooting steps:
1. Check for pop-up blockers: The Stripe onboarding flow is supposed to launch a new window or overlay. Pop-up blockers in your browser can prevent this from appearing. Disable any pop-up blockers and try again.
2. Try the documented workaround: If the Stripe onboarding flow does not appear, the documentation suggests clicking "Update Stripe information" again. Sometimes a second click is needed if the first attempt did not initiate the process. In relation to: https://docs.kinde.com/billing/get-started/connect-to-stripe/.
3. Check Stripe connection status: Look for any error or status message on the Stripe connection card. If you see "Connecting" or "In progress," it usually means additional information is required or there are pending steps in Stripe. Click "Update Stripe information" to complete the onboarding, this is an extension of the step above, with a different cause.
4. Review your environment: Make sure you are in the correct environment (production or non-production) when attempting the connection. Some steps differ between environments.
Thank you for your patience!
So I have even tried over my phone, and it appears to be an issue with my DEV environment. I even went into stripe to delete the test business to see if that would help, but still not able to click the button. Is there a URL I can use directly to create the connection?