Immich•2mo ago

Large uploads fails

Hi, I've got some large videos on my phone (about 5gb and 10gb) and they keep failing to upload, I left the phone screen on in immich and I've spotted them to reach 80% but when I come back they clearly failed and are trying again to be uploaded, what can be the cause? smaller ones of 1 or 2gb worked

8 Replies

Immich•2mo ago

:wave: Hey @Sapu, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA Checklist I have... 1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time). 2. :ballot_box_with_check: read applicable release notes. 3. :blue_square: reviewed the FAQs for known issues. 4. :blue_square: reviewed Github for known issues. 5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy). 6. :blue_square: uploaded the relevant information (see below). 7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed.

schuhbacca•2mo ago

If you try over local ip does it work?

SapuOP•2mo ago

i'll try right now, this is my nginx configuration btw:

server {

    listen 443 ssl;
    server_name himmich.hello
.com;

    ssl_certificate         /etc/ssl/certs/nginx/hello.cert.pem;
    ssl_certificate_key     /etc/ssl/certs/nginx/hello.key.pem;
    ssl_client_certificate  /etc/ssl/cloudflare.crt;

    client_max_body_size 500000M;

    proxy_read_timeout 600s;
    proxy_send_timeout 600s;
    send_timeout       600s;


    location / {

        proxy_pass http://127.0.0.1:2283;
        proxy_pass_request_headers on;
        proxy_set_header Host $host;

        proxy_set_header X-Real-IP $remote_addr;
        proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
        proxy_set_header X-Forwarded-Proto $scheme;
        proxy_set_header X-Forwarded-Host $http_host;

        proxy_set_header Upgrade $http_upgrade;
        proxy_set_header Connection $http_connection;

        # Disable buffering when the nginx proxy gets very resource heavy upon streaming
        proxy_buffering off;
    }
}

server {

    listen 443 ssl;
    server_name himmich.hello
.com;

    ssl_certificate         /etc/ssl/certs/nginx/hello.cert.pem;
    ssl_certificate_key     /etc/ssl/certs/nginx/hello.key.pem;
    ssl_client_certificate  /etc/ssl/cloudflare.crt;

    client_max_body_size 500000M;

    proxy_read_timeout 600s;
    proxy_send_timeout 600s;
    send_timeout       600s;


    location / {

        proxy_pass http://127.0.0.1:2283;
        proxy_pass_request_headers on;
        proxy_set_header Host $host;

        proxy_set_header X-Real-IP $remote_addr;
        proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
        proxy_set_header X-Forwarded-Proto $scheme;
        proxy_set_header X-Forwarded-Host $http_host;

        proxy_set_header Upgrade $http_upgrade;
        proxy_set_header Connection $http_connection;

        # Disable buffering when the nginx proxy gets very resource heavy upon streaming
        proxy_buffering off;
    }
}

schuhbacca•2mo ago

I don't use nginx but looks fine. With videos that big it may just be timing out

Mraedis•2mo ago

How long do the uploads take? 👀

SapuOP•2mo ago

it takes atleast 15 minutes, now im trying to port forward from my phone so I can upload over local ip 🥲

schuhbacca•2mo ago

Oh if it's that long then yes. Your timeout is 10minutes

Mraedis•2mo ago

600s = 600 seconds in case it wasn't clear

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Large uploads fails

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