The Queues tab says I need the paid plan

The Queues tab says I need the paid plan in order to use it, but I am already on the paid plan. Clicking create queue just redirects me the the main queue page. Any one come across this issue before and how do I fix it?

Sid•8/19/25, 10:00 AM

Huh. Have you tried reloading the page? I’ll check this out if it still does not let you create one

Lou.OP•8/19/25, 3:17 PM

yeah, this is a consistent issue

Sid•8/19/25, 5:21 PM

Oh, I’m looking

Sid•8/19/25, 5:24 PM

Can you use /link to link your CF account so I can get your account ID please?

Lou.OP•8/19/25, 5:53 PM

Thanks for looking into this Sid, just linked the accounts now

Lou.OP•8/19/25, 5:54 PM

Though the specific account we want queues on is 'Ojejones@gmail.com' that i am a member of, not my personal account

Sid•8/19/25, 6:03 PM

Gotcha, I see that account as well, let me check!

Sid•8/19/25, 6:20 PM

Alright I see what’s going on. This is a billing issue on our end, I’m getting this sorted, sorry about that

gpstash•8/19/25, 6:26 PM

Same here, its been 18 days with no response from billing team :NotLikeThis: :bibicat:

Lou.OP•8/19/25, 9:22 PM

No worries, do you have a rough timeline of when this might be sorted?

Sid•8/20/25, 2:42 PM

Can you /link your account as well @gpstash ?

LLou.No worries, do you have a rough timeline of when this might be sorted?

Sid•8/20/25, 2:43 PM

I think I should be able to get someone to fix your subscription today

SSid Can you /link your account as well @gpstash ?

gpstash•8/20/25, 3:09 PM

done linked @Sid whats next?

Sid•8/20/25, 3:21 PM

That just lets me look it up, I’m talking to our billing team, I’ll give them your account as well

Sid•8/20/25, 6:20 PM

@gpstash on the 3 accounts I see on your profile, looks like you don’t have a paid Workers subscription at all. Queues currently requires that (but not for long).

@Lou. I’m trying to get your subscription sorted

Lou.OP•8/20/25, 6:21 PM

Thanks Sid, appreciate it!

gpstash•8/20/25, 6:36 PM

@Sid Correct, I used to be subscribed to Paid Workers but already canceled. The status seems stuck, so now I can’t re-purchase the Paid Workers plan :lul:

I’ve already created a ticket with the billing team, so now just waiting for the Cloudflare engineers to resolve it.

btw, Thanks for helping me check this out

Thank you for reaching out to Cloudflare Billing Support. I am sorry to hear about the alarm this caused. **I checked over our backend and it does appear that Workers Build Minutes is active in our back end. Was this ever active on this account, I ask because I am not seeing such. **
 
This case was escalated to our engineers and is awaiting an engineer to be assigned, at this time there is not an ETA but I have placed this on priority. This ticket will remain on hold in the mean time but if you have any questions do not hesitate to reach out.

Thank you for reaching out to Cloudflare Billing Support. I am sorry to hear about the alarm this caused. **I checked over our backend and it does appear that Workers Build Minutes is active in our back end. Was this ever active on this account, I ask because I am not seeing such. **
 
This case was escalated to our engineers and is awaiting an engineer to be assigned, at this time there is not an ETA but I have placed this on priority. This ticket will remain on hold in the mean time but if you have any questions do not hesitate to reach out.

kakarlus•8/21/25, 4:08 AM

im getting issues with this too, i can't create a queue

kakarlus•8/21/25, 4:32 AM

ignore me, it's working now (PEBKAC wrong bindings)

Lou.OP•8/22/25, 7:00 AM

Hi @Sid , any update on the status of my issue?

LLou.Hi @Sid , any update on the status of my issue?

Sid•8/22/25, 2:27 PM

This should be fixed for you now. You may have to reload the dashboard for it to take effect

Ggpstash @Sid Correct, I used to be subscribed to Paid Workers but already canceled. The ...

Sid•8/22/25, 2:29 PM

Gotcha, yeah so unfortunately I don’t have a lot of control here, but if you received a response then they’ll probably get someone to look at this soon. If that does not happen, let me know

SSid Gotcha, yeah so unfortunately I don’t have a lot of control here, but if you rec...

gpstash•8/22/25, 3:42 PM

I’ll update you.. in 18 days...

Thank you for reaching out to Cloudflare Billing Support. I am sorry to hear about the alarm this caused. **I checked over our backend and it does appear that Workers Build Minutes is active in our back end. Was this ever active on this account, I ask because I am not seeing such. ** This case was escalated to our engineers and is awaiting an engineer to be assigned, at this time there is not an ETA but I have placed this on priority. This ticket will remain on hold in the mean time but if you have any questions do not hesitate to reach out.

The Queues tab says I need the paid plan

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