Neon•5mo ago

Bug: Compute hours for a free user

I realise this is a bug so I wanted to reach out and share my bug ID, hopefully this gets resolved soon. "56a5542e50c2444fa21fe14b8c6279ec"

My project has 0 compute hours fyi. Thank you in advance for your help!

nursing-limeOP•8/23/25, 3:54 PM

I'm very surprised that you can't even look at the database when this happens, is there any reason for that?

nursing-limeOP•8/23/25, 3:55 PM

Server error (HTTP status 500): {"message":"Your account or project has exceeded the compute time quota. Upgrade your plan to increase limits.","code":"","detail":null,"hint":null,"position":null,"internalPosition":null,"internalQuery":null,"severity":"","where":null,"table":null,"column":null,"schema":null,"dataType":null,"constraint":null,"file":null,"line":null,"routine":null}

Server error (HTTP status 500): {"message":"Your account or project has exceeded the compute time quota. Upgrade your plan to increase limits.","code":"","detail":null,"hint":null,"position":null,"internalPosition":null,"internalQuery":null,"severity":"","where":null,"table":null,"column":null,"schema":null,"dataType":null,"constraint":null,"file":null,"line":null,"routine":null}

nursing-limeOP•8/23/25, 3:56 PM

Project ID is wispy-night-06270625wispy-night-06270625

instant-harlequin•8/23/25, 5:45 PM

Yes, this is a bug we're aware of and working to get fixed!
You can't look at the database because that would involve spinning it up again, but it thinks there's no compute hours left to spin it up with.

Iinstant-harlequin Yes, this is a bug we're aware of and working to get fixed! You can't look at th...

nursing-limeOP•8/23/25, 5:56 PM

Ah I see, that makes sense. Could you get the compute hours reset for my project in the meantime? I'd really appreciate it

ordinary-sapphire•8/24/25, 3:29 AM

I this this bug today crashed a lot of sites on the free plan lol

Nnursing-lime Ah I see, that makes sense. Could you get the compute hours reset for my project...

primary-violet•8/24/25, 3:16 PM

DMing!

gradual-red•8/24/25, 3:47 PM

I need to backup my db but i can't reach it due to limit, i need bakcup as soon as possible !

gradual-red•8/24/25, 4:28 PM

gradual-red•8/24/25, 4:28 PM

young-smoke-77597121

Ggradual-red I need to backup my db but i can't reach it due to limit, i need bakcup as soon ...

primary-violet•8/24/25, 8:20 PM

DMed!

primary-violet•8/24/25, 8:20 PM

UI bug should be fixed now! Whenever you have time, please check if it now shows the compute usage correctly and let us know if there are still issues

Thanks for reporting the issues and apologies for the confusion this caused.

Server error (HTTP status 500): {"message":"Your account or project has exceeded the compute time quota. Upgrade your plan to increase limits.","code":"","detail":null,"hint":null,"position":null,"internalPosition":null,"internalQuery":null,"severity":"","where":null,"table":null,"column":null,"schema":null,"dataType":null,"constraint":null,"file":null,"line":null,"routine":null}

Bug: Compute hours for a free user

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