Error loading image, but download possible
Many old images are displayed as very blurry in the overview, and when I click on them, I get the error message: “Image could not be loaded.” However, when I download the image, I get a fully intact image. What could be the reason for this?
Immich on TrueNAS Scale (ElectricEel-24.10.2.2)
Name: immich
App Version: v1.139.4
Version: 1.9.21
Workloads
Ports
help_outline
tcp://0.0.0.0:30041:30041
tcp://:::30041:30041
Application Metadata
Run As Context
UID:
568
GID:
568
Benutzername:
immich
Groupname:
immich
Beschreibung:
Immich runs as any non-root user.
UID:
999
GID:
999
Benutzername:
postgres
Groupname:
postgres
Beschreibung:
Postgres runs as non-root user.
UID:
568
GID:
568
Benutzername:
redis
Groupname:
redis
Beschreibung:
Redis runs as any non-root user.
Immich
v1.139.4
ExifTool
13.00
Node.js
v22.18.0
Libvips
8.17.1
ImageMagick
7.1.1-47
FFmpeg
7.1.1-6
Repository
immich-app/immich
Quellcode
v1.139.4@b44d2a241
Build
17217414320
Build Abbild
v1.139.4
Versionshistorie
1.139.4 am 29. Aug. 2025 installiert
1.137.3 am 3. Aug. 2025 installiert
1.135.3 am 21. Juni 2025 installiert
1.134.0 am 4. Juni 2025 installiert
1.133.1 am 27. Mai 2025 installiert
Anything else i can Add?
10 Replies
:wave: Hey @JJ,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
2. :blue_square: read applicable release notes.
3. :blue_square: reviewed the FAQs for known issues.
4. :blue_square: reviewed Github for known issues.
5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: uploaded the relevant information (see below).
7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.Error: ENOENT: no such file or directory, access 'upload/thumbs/e872b2a....The thumbnail files are missing Have you done anything to the folders/mount points?
Also
'upload/thumbs/e872b2a.... is a relative path. I expected this to be absolute.
Or is it TrueNAS's specific behavior
- https://github.com/immich-app/immich/discussions/20604
- https://github.com/truenas/apps/issues/2883[Discussion] Update to v1.137.3 causes ENOENT: no such file for thumbnails (immich-app/immich#20604)
[Issue] All Immich images not loading (truenas/apps#2883)
no
Ok im not shure if i get this right. it describes the prozesss for a docker container. I^ve got Immich running as an App on TrueNAS Scale. Where do i have to do the Change?
I already managed to solve the issue by running a shell in the container (sudo docker exec -it ix-immich-server-1 /bin/bash) and then running immich-admin change-media-location, to change the location from upload to /data. The immich changelog mentions that you need to run this command when updating to 1.136.0 if your IMMICH_MEDIA_LOCATION was set to a relative path, however, from what I can tell, TrueNAS only added IMMICH_MEDIA_LOCATION in the 1.137.1 update and never had its value be a relative path.
i set it here to Data
ok that didn't work. i cant reach the immich page anymore
And I can't undo the change.
Fehler: Traceback (most recent call last):
File "/usr/lib/python3/dist-packages/middlewared/job.py", line 509, in run
await self.future
File "/usr/lib/python3/dist-packages/middlewared/job.py", line 556, in __run_body
rv = await self.middleware.run_in_thread(self.method, *args)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/lib/python3/dist-packages/middlewared/main.py", line 1367, in run_in_thread
return await self.run_in_executor(io_thread_pool_executor, method, *args, kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/lib/python3/dist-packages/middlewared/main.py", line 1364, in run_in_executor
return await loop.run_in_executor(pool, functools.partial(method, *args, kwargs))
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/lib/python3.11/concurrent/futures/thread.py", line 58, in run
result = self.fn(self.args, **self.kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/lib/python3/dist-packages/middlewared/schema/processor.py", line 183, in nf
return func(args, kwargs)
^^^^^^^^^^^^^^^^^^^^^
File "/usr/lib/python3/dist-packages/middlewared/schema/processor.py", line 55, in nf
res = f(*args, kwargs)
^^^^^^^^^^^^^^^^^^
File "/usr/lib/python3/dist-packages/middlewared/plugins/apps/upgrade.py", line 96, in upgrade
compose_action(
File "/usr/lib/python3/dist-packages/middlewared/plugins/apps/compose_utils.py", line 61, in compose_action
raise CallError(err_msg)
middlewared.service_exception.CallError: [EFAULT] Failed 'up' action for 'immich' app. Please check /var/log/app_lifecycle.log for more details