Billing from deleted account
I'm receiving bills from an old account I can't access due to a bug in neon.com. Because I attempted to sign in with Google, it created a new account and linked the email Authn method to it. So now, if I try to sign in with email/pass, I get sent to this new account. But I'm still receiving bills from the old one. This is also why I'm here and not in a support ticket - the Google-based account which I can access only has the free plan.
This is absolute insanity and I'm getting extremely hacked off, someone from the team please help. I'll be willing to provide invoices and other details in DMs, otherwise I'll be forcing it with my bank and if yall fuck up my credit I'll see you in court.
2 Replies
optimistic-goldOP•2w ago
@Neon @Taraneh @Luis
are any yall available or can you direct me to someone who can assist with this? Thank you!
are any yall available or can you direct me to someone who can assist with this? Thank you!
skilled-lime•2w ago
Can you forward this to support at
support@neon.tech, they'll be able to help you out