Paid invoice but subscription not restored (stuck on Free/“Get Started” page)
Hi everyone 👋
I had an unpaid invoice on my account, which I’ve already paid. The invoice status is now Paid, but my subscription didn’t change from Free back to Pro. When I try to upgrade, Cloudflare asks me to pay again.
Has anyone faced this situation before? Do I need to wait for the system to update, or what should I do to restore my Pro plan without being charged twice?
Thanks in advance 🙏
3 Replies
Support AI
According to the documentation, this issue is likely due to an outstanding balance that has not been fully processed. Even though you've paid the invoice, it may take some time for the system to update.
As stated in the documentation (https://developers.cloudflare.com/billing/resolve-zone-cannot-be-ugpraded/), you should:
1. Wait 24 hours after paying the balance
2. Attempt to upgrade again
This should resolve the issue and allow you to upgrade to your Pro plan without being charged twice.
Sources
This is an AI generated response, it may not be 100% accurate. Please validate the output. You can ask followups by replying to this message or mentioning me.
?billing
Cloudflare's billing system is undergoing some changes/migration. During this period, there have been recurring cases of extra bills, incorrect bills, or other issues.
To resolve these issues, create a Support ticket by using the following link (you must be logged into your Cloudflare account): https://dash.cloudflare.com/?to=/:account/support. There is a backlog of tickets so it might take a while to get a response.
Note that all accounts, even Free plan accounts, can create billing tickets. Tickets are the only way to resolve billing issues; we cannot help you in this Discord.