"Broken" uploads
Hello,
I have a bunch of “broken” uploads and I don't know how to fix them.
To test I tried deleting the photo uploaded "yesterday" and reuploading and in the logs I see this error related to the DB (I think?)
https://pastebin.com/R1y7TmHM
Is there a way to fix it?
34 Replies
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Successfully submitted, a tag has been added to inform contributors. :white_check_mark:Generally this is because immich can't access the thumbnails to display.
Is your media on a network mount?
I forgot to mention. Immich is running in docker on an ubuntu VM on top of Proxmox. The files are stored on a zfs pool mounted to the vm
Pastebin
docker-compose - Pastebin.com
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Pastebin
.env - Pastebin.com
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Need the server logs
all containers?
Server would probably be fine. Particularly after you navigate to the web and see the broken images
ok!
here they are https://pastebin.com/qar4GUej
Pastebin
immich server logs - Pastebin.com
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Yeah the container can't find the thumbnails it seems. If you click on a photo and zoom in with your mouse, do you see the image?
nope and I get this
it works with videos, if I pass the arrow over one I can see the preview and I can also open it
but the thumbnail of the video is also broken
Looks like your mount point is broken somehow then. The cotnainer can't find the files. You could try bringing down the stack and back up, or rebooting the vm. OTherwise you will have to get a shell in the container and try and see if it has access to the thumbnail files
so I tried restarting the stack and the VM and still no luck
on this bit
[Nest] 18 - 09/11/2025, 3:05:28 PM DEBUG [Api:LoggingInterceptor~wbpa0tqv] GET /api/assets/e1bd1199-09c4-4371-85f3-da1eb5f08b25 200 7.33ms 192.168.1.1 is e1bd1199-09c4-4371-85f3-da1eb5f08b25 also then name of the file?
I want to see if from inside the. container I can find the files I try to open on the uiYou can see the container path of the image by replacing the uuid at the end of a url with
e1bd1199-09c4-4371-85f3-da1eb5f08b25, then in the details on the right, hit the little i icon next to the image name. That will show you the path that immich has in the db for the assetoh duh you're right, like PXL_20250906_085659846.jpg
So yeah, I would verify that when you get in the container, you can see the file at that path it shows in the ui
oot@dbb4957200e3:/usr/src/app/upload/upload/64ad6322-25db-46ac-bd6f-f5c506314b4c/43/99# ls -alh
total 7.0M
drwxr-xr-x 2 root root 3 Sep 6 17:35 .
drwxr-xr-x 110 root root 110 Sep 6 17:35 ..
-rw-r--r-- 1 root root 7.0M Sep 6 10:57 4399c60e-2a50-4920-a0c9-5596c684e2a8.jpg
so the file is there
I'm gonna try to copy from the container to the vm and then download it to see if it opens
If you try and regenerate a single thumbnail for one of the broken images, does that work?
so the image is not corrupted
I'm regenerating the thumbnail
how do I run a job immediatly?
Click on the photo, top right menu, Refresh Thumbnail
I did but the job doesn't run right away
Can you post the logs from all the container this time? Something funky is going on in your instance
defo
Pastebin
immich all containers logs - Pastebin.com
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Strange. Does this all happen over local ip? If you remove all the extra networking stuff from your compose and retry to generate what happens? Did the thumbs disappear or were new uplaods not working?
yes it happens also over local ip
What do you mean with "remove all the extra networking stuff from your compose"?
and the thumbs on new uploads weren't working
It seems like the job is hanging, we have seen before with improper networking stuff. I mean, remove the
From your compose. Try and get closer to a default setup
ooh that seems to have fixed it
Something funky in your networks setup then, whether that's running out of addresses or something along those lines
But basically redis isn't picking up the jobs because of it
I need to inspect the network I think
and learn how to do it :KEKW:
but thank you very much for the help!!!
I really appreciate it
No worries, glad was found, and yeah some reading up would be good, and now you have a starting point
I think this ticket can be closed now
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