WhatsApp integration works for some users but not for others
We're using a Pro plan.
We created a flow which is connected to WhatsApp. The app is in Live mode on Facebook. I've tested the token I supplied to Typebot making direct requests to the api and it works; i've tested the Whatsapp webhooks setup and it is working fine.
Some ten users have tested the flow from Whatsapp. For half of them the flow worked fine. For the other half the bot doesn't respond. Any insights on what might be the cause? Can we check Typebot logs?
4 Replies
Can we check Typebot logs? = YES
if you are using docker just try the command
docker container logs <id-container>
i'm not using self hosted 😕
I think I saw your support message. Let me check the logs on my side
I can't see anything that would suggest there was errors on your flow...
Reply to my email, we will investigate more
Thank you Baptiste! We ended up using the bot on an event and it worked fine, just a few people weren't able to use it. If we have further problems i'll contact you guys again.