Neon•3mo ago

Storage Issue

Hi everyone
I have a storage issue on Neon
I see that my two branches smaller than 100 mb each. But for some reason I got limit more than 0.5 GB

instant-harlequin•9/24/25, 5:11 PM

Hey!
Do you have have a a restore window on? The WALs that need to be stored for PITR are most likely taking up the rest of the space

living-lavenderOP•9/25/25, 5:33 PM

I'm not sure about the restore window
I see this in the restore settings:
"Your current history retention period is set to 1 day. Edit history settings"

Do I need to change something?

instant-harlequin•9/25/25, 7:15 PM

To free up space you could change your retention period, and then your WALs wont count towards you storage as much.

instant-harlequin•9/25/25, 7:16 PM

You can change it to something like 1h, that way if you make a mistake you can still PITR restore, but you'll cut down on WAL storage

living-lavenderOP•9/27/25, 1:37 PM

I set it for one hour
Do I need to do something else to clean it now?

opposite-copper•9/27/25, 2:37 PM

Yeah I'm running into a similar problem as well. I'm looking at storage that is allegedly close to my limit, but looking at my branches shows that the actual data size is much less and doesn't add up. My WALs also seem to not be taking up that much space but just in case, I've additionally set it to 0 hours.

But what could the mystery storage consumption really be coming from? It doesn't seem to add up from what I can tell

EDIT: apologies, screenshots sent in reverse order

instant-harlequin•9/27/25, 2:55 PM

@dom @illya_37 Forwarding this internally so I can get a better answer for you!

primary-violet•9/27/25, 3:48 PM

Hey @dom (love your user name btw) and @illya_37 could you share your project ids? You can find those in the URL when you’re in your project details on the Neon console.

opposite-copper•9/27/25, 3:49 PM

Hey @Andre Landgraf , my project ID is hidden-wildflower-91034266hidden-wildflower-91034266

primary-violet•9/27/25, 3:49 PM

Perfect thank you! Will report back!

Pprimary-violet Hey @dom (love your user name btw) and @illya_37 could you share your project id...

living-lavenderOP•9/27/25, 4:01 PM

Hey
My project id - still-tooth-58789120

opposite-copper•9/29/25, 4:03 PM

Good morning @Andre Landgraf ! just as another data point, my project jumped .03 GB since the last time I shared a screenshot, despite not too much activity on my service. Let me know if there's more screenshots I can provide or commands I can run that might help diagnose!

Oopposite-copper Good morning @Andre Landgraf ! just as another data point, my project jumped .03...

primary-violet•9/29/25, 4:19 PM

Thanks for sharing! Oncall is still investigating. Will update once I hear back!

wet-aqua•9/30/25, 2:45 AM

@Andre Landgraf good day. I am also experiencing the same issue. Project ID: hidden-poetry-49456468

living-lavenderOP•10/1/25, 9:48 AM

Hey @Andre Landgraf
I just checked my DB dashboard and saw that storage usage is correct now

Was it fixed on your side somehow?

Lliving-lavender Hey @Andre Landgraf I just checked my DB dashboard and saw that storage usage i...

opposite-copper•10/1/25, 11:01 AM

Maybe because the new month has started

Oopposite-copper Maybe because the new month has started

living-lavenderOP•10/1/25, 11:07 AM

And did it fix your issue also?

Lliving-lavender And did it fix your issue also?

opposite-copper•10/1/25, 12:31 PM

Yes on my end it's reset as well, would still love to know the root cause to ensure I don't approach the limit so closely every month

primary-violet•10/1/25, 4:38 PM

Will update on root cause in a bit. Deployed a fix but still discussing some enhancements and next steps.

As far as I know so far, it only affected the free tier and only the UI - it didn’t block DB access, just falsely reported storage usage.

opposite-copper•10/23/25, 1:43 PM

Hey @Andre Landgraf seems like this might be coming back again. I just got an email that my storage is nearing its limit, and yet my storage has remained the same almost all month at 0.06 GB

opposite-copper•10/23/25, 1:44 PM

Could you take another look and/or confirm that my database is not close to being disrupted any time soon?

Oopposite-copper Could you take another look and/or confirm that my database is not close to bein...

primary-violet•10/23/25, 4:43 PM

Thanks @dom - reported internally. We'll take a look.

primary-violet•10/23/25, 4:44 PM

Apologies that I never followed up about the root cause. We used the wrong calculation (in the UI only) for computing branch storage. We have different measurements for how we calculate storage of the root branch and child branches and we also changed the calculations slighty when moving to our pricing v3 free tier.

Oopposite-copper Hey @Andre Landgraf seems like this might be coming back again. I just got an em...

improved-purple•10/23/25, 5:43 PM

Thanks @dom - can confirm the email you received was incorrect, safe to ignore those warnings. Looks like a handful of accounts were impacted, we're going to send a follow up email shortly.

Storage Issue

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