Immich•3mo ago

External Library "Failed to load image" on only some of the images

Hello, I have just installed immich yesterday, set up an external library for my photos from the DSLR in an existing folder structure and let it cache all the previews overnight. Unfortunately after checking in the morning, some folders do not load, only showing the "Failed to load image" error on all images.

The folders that work and these errored ones belong to the same root, on the same share. How can I diagnose this problem further?

P.S. Thanks for the awesome software

Immich•10/2/25, 12:05 PM

:wave: Hey @asivery,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.

References

Container Logs:
```
docker compose logs
```
```
docker compose logs
```
docs
Container Status:
```
docker ps -a
```
```
docker ps -a
```
docs
Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA

Immich•10/2/25, 12:05 PM

Checklist

I have...

:ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
:ballot_box_with_check: read applicable release notes.
:ballot_box_with_check: reviewed the FAQs for known issues.
:ballot_box_with_check: reviewed Github for known issues.
:ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
:ballot_box_with_check: uploaded the relevant information (see below).
:ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

Your docker-compose.yml and .env files.
Logs from all the containers and their status (see above).
All the troubleshooting steps you've tried so far.
Any recent changes you've made to Immich or your system.
Details about your system (both software/OS and hardware).
Details about your storage (filesystems, type of disks, output of commands like
```
fdisk -l
```
```
fdisk -l
```
and
```
df -h
```
```
df -h
```
).
The version of the Immich server, mobile app, and other relevant pieces.
Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the

/close

/close

command, and re-open it later if needed.

asiveryOP•10/2/25, 12:07 PM

My docker-compose is the same as the stock one in the docs, except I added the relevant 'external' volume

IImmich ## Checklist I have... 1. :ballot_box_with_check: verified I'm on the latest rel...

ImmichAPP•10/2/25, 12:07 PM

Successfully submitted, a tag has been added to inform contributors. :white_check_mark:

Lyrrad•10/2/25, 12:07 PM

Very odd.. I was just coming in here to update my post from last week about this exact same issue (or what appears to be)

Lyrrad•10/2/25, 12:08 PM

Check your Jobs in Administration to see if there are any still being processed.

asiveryOP•10/2/25, 12:08 PM

Nope, checked that already

Lyrrad•10/2/25, 12:09 PM

Let me just finish finding my old post so I can update it and I'll pop back to try and give you a hand

asiveryOP•10/2/25, 12:09 PM

It's as if it borked its own internal cache, since I can download the photos from immich correctly

asiveryOP•10/2/25, 12:09 PM

Just not display them

Lyrrad•10/2/25, 12:15 PM

Do you have the Folders view enabled by chance for your account? Go into your account settings, then under Features there is one called Folders. Enable both.

asiveryOP•10/2/25, 12:15 PM

Yes - enabled

Lyrrad•10/2/25, 12:15 PM

It will probably help diagnose

asiveryOP•10/2/25, 12:15 PM

I can't view photos in the folders

Lyrrad•10/2/25, 12:15 PM

Ok cool, so when you browse the folders and see the missing thumbnails, is there any other information, like the filename?

asiveryOP•10/2/25, 12:15 PM

Yes, I can see the filenames

Lyrrad•10/2/25, 12:16 PM

Ok, then that means Immich is seeing the images just fine. It most likely means that it hasn't generated the thumbnails for them.

asiveryOP•10/2/25, 12:17 PM

Lyrrad•10/2/25, 12:17 PM

Under the Jobs section, in the Thumbnails area, there should be a button for missing. You could try that

asiveryOP•10/2/25, 12:17 PM

I did that already, many times

asiveryOP•10/2/25, 12:18 PM

It didn't help

Lyrrad•10/2/25, 12:18 PM

What does it show under server stats?

asiveryOP•10/2/25, 12:19 PM

Ok, wait - I just clicked on "Missing" again, and it's reporting 10 thousand to go. Maybe that was it

asiveryOP•10/2/25, 12:19 PM

I swear I tried that already. I'll report back once the task completes. Thank you

asiveryOP•10/2/25, 1:09 PM

Yup, that was it. I feel dumb

ImmichAPP•10/2/25, 1:09 PM

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External Library "Failed to load image" on only some of the images

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