Unable to update media details e.g., datetime
I'm currently unable to update the media details such as the datetime. On Web that option is not present, and on mobile when pressing the "Update" buton, nothing changes.
9 Replies
:wave: Hey @VahnKaiser,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
2. :blue_square: read applicable release notes.
3. :blue_square: reviewed the FAQs for known issues.
4. :blue_square: reviewed Github for known issues.
5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: uploaded the relevant information (see below).
7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.Read only external library? Do you own the asset? (AKA not a partner asset)
What do you mean by "Read only external library"?
Yes, I own the asset.
Do you use external library?
Ah, if you're mentioning the "External Libraries" feature then no, I'm not using it.
Can you share a screenshot of the web menus?
Okay sorry about the false positive, it indeed says it is Shared By someone else, so it makes sense I that I can't edit 😛
What's actually not okay here is the edit button (pencil icon) being present in the mobile app in this case, I guess.
Anyway, since this is not a bug, we can mark it as closed/solved 👍
Yeah the new mobile timeline still has some stuff to workout
Thank you though, and sorry for the confusion