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Immich•2w ago
Al

Unable to launch Immich after updating / Unable to find pictures outside of running Immich

After updating Immich Ive been getting " ERROR [Microservices:StorageService] Failed to read (/data/encoded-video/.immich): Error: ENOENT: no such file or directory, open '/data/encoded-video/.immich' " Ive tried, de updating, reupdating, making a new instance and then copying it to the old one but I have not gotten it to work. I also been trying to find my pictures outside of running Immich but I have not been able to.
6 Replies
Immich
Immich•2w ago
:wave: Hey @Al, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA Checklist I have... 1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time). 2. :ballot_box_with_check: read applicable release notes. 3. :ballot_box_with_check: reviewed the FAQs for known issues. 4. :ballot_box_with_check: reviewed Github for known issues. 5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy). 6. :ballot_box_with_check: uploaded the relevant information (see below). 7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed.
Al
AlOP•2w ago
PORTS      NAMES
13943968c088   ghcr.io/immich-app/immich-server:release                         "tini -- /bin/bash -…"   27 minutes ago   Restarting (1) 10 seconds ago              immich_server
c678f45ec559   ghcr.io/immich-app/immich-machine-learning:release               "tini -- python -m i…"   27 minutes ago   Up 7 minutes (healthy)                     immich_machine_learning
c2b7b1924b5e   ghcr.io/immich-app/postgres:14-vectorchord0.4.3-pgvectors0.2.0   "/usr/local/bin/immi…"   27 minutes ago   Up 7 minutes (healthy)          5432/tcp   immich_postgres
ccc63d405632   valkey/valkey:8-bookworm                                         "docker-entrypoint.s…"   27 minutes ago   Up 7 minutes (healthy)          6379/tcp   immich_redis
PORTS      NAMES
13943968c088   ghcr.io/immich-app/immich-server:release                         "tini -- /bin/bash -…"   27 minutes ago   Restarting (1) 10 seconds ago              immich_server
c678f45ec559   ghcr.io/immich-app/immich-machine-learning:release               "tini -- python -m i…"   27 minutes ago   Up 7 minutes (healthy)                     immich_machine_learning
c2b7b1924b5e   ghcr.io/immich-app/postgres:14-vectorchord0.4.3-pgvectors0.2.0   "/usr/local/bin/immi…"   27 minutes ago   Up 7 minutes (healthy)          5432/tcp   immich_postgres
ccc63d405632   valkey/valkey:8-bookworm                                         "docker-entrypoint.s…"   27 minutes ago   Up 7 minutes (healthy)          6379/tcp   immich_redis
Al
AlOP•2w ago
Al
AlOP•2w ago
Al
AlOP•2w ago
im not sure how to send details about my storrage, and im not sure exaclty what version of immich I am using but, updated to the latest version of the server and the mobile app
Immich
Immich•2w ago
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