Billing issue
Hi, When are the services restored after successful payment?
Let me know how to connect to the concerned team, I'm using STARTER PLAN, and payment was done 3 hrs ago
5 Replies
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@Nurul Need assistance here
After a successful payment on the Starter plan, Prisma services should be restored automatically. However, the exact timeframe for service restoration after payment is not explicitly mentioned in the knowledge sources. If your services have not been restored within a reasonable time, you should contact Prisma support.
For the Starter plan, you can reach out to Prisma via email at support@prisma.io or through the Console. Standard support response time is within 2 business days, Monday to Friday, 9am–5pm CET. For faster assistance, include your workspace details and payment confirmation in your message. More details on support options can be found in the documentation here and here.
If you need immediate community help, you can also join the Prisma Discord.
If your issue is urgent and you have not received a response, please follow up via the official support channels above.
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mail id - n.p.shyamendra3322@gmail.com
This was resolved 👍